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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Articulating Value and Business Outcomes25%- Demonstrating impact on customer engagement
- Linking solutions to business goals
- Value proposition of integrated CX portfolio
Integration Across CX Solutions and SAP Business Suite40%- Integration with SAP Business Suite / S/4HANA
  • 1. Integration points and architecture
    • 2. Use cases and business scenarios
      - Integration between CX solutions
      • 1. Efficiency and personalization benefits
        • 2. Consistency across customer interactions
          Understanding the SAP Customer Experience Portfolio35%- Unified offering for customer relationship enhancement
          - Structure and components of SAP CX portfolio
          • 1. Commerce solutions
            • 2. Marketing solutions
              • 3. Customer Data solutions
                • 4. Service solutions
                  • 5. Sales solutions

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q15-Q20):

                    NEW QUESTION # 15
                    Which of the following is a feature of SAP Customer Data Platform?

                    Answer: B


                    NEW QUESTION # 16
                    Which of the following are steps in the a typical Lead to Cash journey?
                    Note: There are 3 correct answers to this question.

                    Answer: A,B,D


                    NEW QUESTION # 17
                    Which of the following are capabilities of SAP Sales Cloud Version 2?
                    Note: There are 3 correct answers to this question.

                    Answer: B,C,D


                    NEW QUESTION # 18
                    Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
                    Which SAP Customer Experience solution would you recommend?

                    Answer: A


                    NEW QUESTION # 19
                    What are some of the features of SAP Commerce Cloud?
                    Note: There are 3 correct answers to this question.

                    Answer: A,D,E


                    NEW QUESTION # 20
                    ......

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