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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Guiding Principles - Governance - Practices Overview - Service Value Chain - Continual Improvement
Topic 2: The Four Dimensions of Service Management	- Organizations and People - Value Streams and Processes - Partners and Suppliers - Information and Technology
Topic 3: Service Management Key Concepts	- Service Relationships - Service Offerings - Value and Value Co-creation

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EXIN ITIL 4 Foundation Sample Questions (Q198-Q203):

NEW QUESTION # 198
Which is a recommendation of the guiding principle 'think and work holistically'?

A. Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner
B. Conduct a review of existing service management practices and decide what to keep and what to discard
C. Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative
D. Review service management practices and remove any unnecessary complexity

Answer: C

NEW QUESTION # 199
What is defined as any financially valuable component that can contribute to the delivery of a service?

A. Product
B. Configuration item
C. IT asset
D. Event

Answer: C

NEW QUESTION # 200
Which guiding principle helps to ensure that better information is available for decision making?

A. Think and work holistically
B. Optimize and automate
C. Keep it simple and practical
D. Collaborate and promote visibility

Answer: D

NEW QUESTION # 201
Which statement about the 'incident management' practice is CORRECT?

A. It maintains detailed procedures for diagnosing incidents
B. It resolves the highest impact incidents first
C. It identifies the cause of major incidents
D. It authorizes changes to resolve incidents

Answer: B

NEW QUESTION # 202
What is part of a configuration management system (CMS)?
1. Configuration records
2. Configuration management databases
3. Physical assets
4. Release plans

A. 2 and 4
B. 1 and 2
C. 3 and 4
D. 1 and 3

Answer: B

NEW QUESTION # 203
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