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| Section | Objectives |
|---|---|
| Topic 1: Care Coordination and Care Plans | - Care plan creation and lifecycle management - Care team collaboration and task management |
| Topic 2: Reporting and Analytics | - Tracking outcomes and operational insights - Healthcare reporting and dashboards |
| Topic 3: Data Model and Patient / Member Management | - Person accounts, contacts, and care team structures - Patient / member data organization and relationships |
| Topic 4: Health Cloud Fundamentals | - Healthcare industry concepts and use cases for Health Cloud - Core Health Cloud features and capabilities |
| Topic 5: Integration and Interoperability | - Integration with EHR systems and external healthcare systems - Use of APIs and healthcare data exchange standards (e.g., HL7/FHIR concepts) |
| Topic 6: Security, Compliance, and Privacy | - HIPAA-related considerations in Salesforce Health Cloud - Data access controls, sharing models, and consent management |
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NEW QUESTION # 34
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
Answer: C
Explanation:
To help streamline caller authentication for Contact Center agents, a consultant should recommend Bloomington Caregivers use the Identity Verification Flow Templates feature in Health Cloud. This feature allows agents to launch a flow from the utility bar or a record page to verify a caller's identity before processing their requests involving sensitive information. The flow prompts the agent to search for the caller in Health Cloud, select a reason for the call, ask verification questions based on predefined rules, and capture engagement details8. Customer Identity OmniScript Templates, Reusable Verification FlexCards, or Verify Customer Identity Process Flow are not features that exist in Health Cloud.
NEW QUESTION # 35
Bloomington Caregivers Is Implementing Virtual Care In Health Cloud. Which three steps are required as part of the setup?
Choose 3 answers
Answer: A,B,D
Explanation:
Implementing Virtual Care in Salesforce Health Cloud enables Bloomington Caregivers to offer telehealth services, enhancing patient engagement and accessibility. The following steps are essential for setting up Virtual Care:
Set Up and Configure Salesforce Scheduler (Answer A):
Purpose: Salesforce Scheduler facilitates the booking and management of appointments, including virtual consultations.
Implementation Steps:
Enable Salesforce Scheduler: Ensure that Salesforce Scheduler is enabled in your org.
Configure Service Resources: Define healthcare providers as service resources.
Set Up Appointment Scheduling: Configure appointment types, availability, and scheduling policies to accommodate virtual visits.
Reference:
Install the Virtual Care Unmanaged Package (Answer C):
Purpose: The Virtual Care unmanaged package provides the necessary components to facilitate virtual consultations within Health Cloud.
Implementation Steps:
Download the Package: Obtain the Virtual Care unmanaged package from Salesforce AppExchange or your Salesforce account representative.
Install the Package: Follow the installation wizard to add the package to your Salesforce org.
Verify Installation: Ensure that all components, such as custom objects, fields, and Lightning components, are correctly installed.
Assign Health Cloud Video Calls Permission Set (Answer D):
Purpose: Assigning the appropriate permission set ensures that users have the necessary access rights to conduct video consultations.
Implementation Steps:
Locate the Permission Set: Find the 'Health Cloud Video Calls' permission set in your org.
Assign to Users: Assign the permission set to all users who will be conducting or managing virtual visits.
Verify Permissions: Ensure that assigned users have the required access to video call functionalities
NEW QUESTION # 36
Clinicians want to see an overview of the patient's life, like Starting a New Job, Birth of a Baby, Divorce, etC. to understand the patient better and help them with a personalized care plan. What should the administrator configure in the Health Cloud so the clinicians can access this information in one place?
Answer: A
NEW QUESTION # 37
How can a Health Cloud administrator change the label 'Patient Card' to 'Member Card' to be more aligned with their specific business terminology and use case?
Answer: B
Explanation:
According to the Health Cloud Implementation Guide, the way to change the label 'Patient Card' to 'Member Card' to be more aligned with their specific business terminology and use case is to go to setup, navigate to Custom Labels, select the 'Patient_Card_Header' label, click the 'New Local Translation/Overrides' button, select the language and enter the new label. This method allows you to override the default label for a specific language. The other options are not valid ways to change the label.
NEW QUESTION # 38
Which Data Model Leverages external objects to support the use Case?
Answer: D
NEW QUESTION # 39
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