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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Genesys Predictive Engagement- Reporting and Analytics
  • 1. Performance Reporting
  • 2. AI-driven Insights
  • 3. Engagement Analytics
- Action Maps
  • 1. Customer Journey Triggers
  • 2. Targeting and Engagement Rules
  • 3. Action Map Configuration
- Customer Journey for Agents
  • 1. Agent Interaction Experience
  • 2. Journey Context
  • 3. Customer Behavior Analysis
- Setup and Configuration
  • 1. Configuration of Engagement Features
  • 2. Web Tracking and Visitor Identification
  • 3. Predictive Engagement Fundamentals
Genesys Predictive Routing- Configuration
  • 1. Predictive Routing Setup
  • 2. Queue and Routing Configuration
  • 3. Performance Optimization
- Getting Started
  • 1. AI-based Routing Concepts
  • 2. Business Use Cases
  • 3. Overview of Predictive Routing

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q30-Q35):

NEW QUESTION # 30
What are two common approaches used to structure a GPR comparison test?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 31
GPE web tracking works even if a visitor disables cookies in their browser.
(True/False)
Response:

Answer: B


NEW QUESTION # 32
Which of the following best defines an "outcome" in GPE?
Response:

Answer: B


NEW QUESTION # 33
Which two benefits does the Journey Panel offer to agents?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 34
Which outcome does AI in Predictive Routing aim to improve the most?
Response:

Answer: D


NEW QUESTION # 35
......

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