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With the Oracle 1Z0-1064-26 certification exam you will get an opportunity to learn new and in-demand skills. In this way, you will stay updated and competitive in the market and advance your career easily. To do this you just need to pass the Oracle Fusion Service 2026 Implementation Professional 1Z0-1064-26 Certification Exam.

Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Digital Customer Service (DCS)	20%	- Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Service Request Management	25%	- Milestones and action plans - Service catalog and entitlements - SR creation, lifecycle and processing - SR categories, assignment rules and routing
Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions
Fusion Service Overview and Setup	15%	- Service configuration basics - Security model, roles and access control - Functional Setup Manager (FSM) usage
Omnichannel Communications	15%	- Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q62-Q67):

NEW QUESTION # 62
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Choose all optional result columns.
B. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
C. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
D. Do not choose any optional criteria columns.

Answer: B,C,D

NEW QUESTION # 63
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A. Add fields from the advanced search functionality.
B. Grant the agent Administrator permissions to add new search filters.
C. Create a new search through the application composer.
D. Create several personalized searches and create them to each other.

Answer: C

NEW QUESTION # 64
What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Add the Password Reset component to your DCS application.
B. Obtain the Change Password Link and add it to your DCS page.
C. Enable the "Password Reset" option in the User Administration component.
D. Instruct users that they can only change their password by chatting with an agent.

Answer: B

NEW QUESTION # 65
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
B. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
C. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
D. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.

Answer: C

NEW QUESTION # 66
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The User Group selected for authoring articles has been set to 'External".
B. Users have not been given the "Knowledge Analyst" role.
C. The Base Locale for the articles has not been enabled in the correct language.
D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

Answer: B

NEW QUESTION # 67
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