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| Section | Weight | Objectives |
|---|---|---|
| Architect a solution | 35-40% | - Design solution components
|
| Perform solution envisioning and requirement analysis | 45-50% | - Analyze requirements
|
| Implement the solution | 15-20% | - Optimize and maintain solution
|
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244. Frage
Drag and Drop Question
You are performing a requirements analysis for a customer.
The customer provides the following requirements:
- Power Platform storage capacity must remain under 100 percent.
- Customer service representatives must be sent an email when they are
assigned a case.
- Help desk technicians must be shown an error message when they try to delete a task row.
- The plug-in pass rate must remain over 99 percent for the production
environment.
You need determine if the requirements are functional or non-functional.
Which requirement type should you use? To answer, drag the appropriate requirement types to the correct requirements. Each requirement type may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Antwort:
Begründung:
Explanation:
Box 1: Non-functional
Non-functional requirements commonly describe non-behavior aspects of the solution such as performance requirements.
Box 2: Functional
Functional requirements describe what the solution needs to do or its behaviors.
Box 3: Functional
Box 4: Non-functional
Examples of common non-functional requirement types include:
Availability
Compliance/regulatory
Data retention/residency
Performance (response time, and so on)
Privacy
Recovery time
Security
Scalability
Reference:
https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/3-functional- requirements
https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/4-non-functional- requirements
245. Frage
You are reviewing a list of business requirements submitted by a plumbing company.
The company has the following requirements:
* Send articles to technicians to allow technicians to help customers resolve issues.
* Track work progress and inspections at customer sites.
* Schedule technicians for service appointments.
You need to recommend solutions to meet the customer's requirements.
What should you recommend? To answer, drag the appropriate solutions to the correct business requirements.
Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Antwort:
Begründung:
Explanation:
Box 1: Dynamics 365 Customer Insights
Dynamics 365 Customer Insights is a part of Microsoft's customer data platform (CDP) that helps deliver personalized customer experiences. The platform's capabilities provide insights into who your customers are and how they engage with your platform. Unify customer data across multiple sources to get a single view of customers.
Box 2: Dynamics 365 Field Service
Dynamics 365 Field Service helps to:
Organize and track resolution of customer issues
Keep customers updated with the status of their service call and when it's resolved
Note: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they're onsite with customers fixing issues.
The Field Service application enables you to:
Improve first-time fix rate
Complete more service calls per technician per week
Manage follow-up work and take advantage of upsell and cross sell opportunities Reduce travel time, mileage, and vehicle wear and tear Organize and track resolution of customer issues Communicate an accurate arrival time to customers Provide accurate account and equipment history to the field technician Keep customers updated with the status of their service call and when it's resolved Schedule onsite visits when it's convenient for the customer Avoid equipment downtime through preventative maintenance Box 3: Dynamics 365 Field Service Dynamics 365 Field Service: Schedule onsite visits when it's convenient for the customer.
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/overview
https://dynamics.microsoft.com/en-us/customer-voice/capabilities
246. Frage
You need to recommend solutions to meet the integration requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Antwort:
Begründung:
Explanation:
Box 1: Schedule board
Note: The Dynamics 365 Field Service schedule board provides an overview of resource availability and bookings you can make.
When you're looking at the schedule board for the current day, you'll see a blue line that indicates the current time of day. You can also see a picture of all the resources listed on the schedule board. To quickly view contact information for a resource, hover over their name to view the contact card.
Box 2: Azure IoT Central connector
Azure IoT Central makes it easy to connect, monitor, and manage your IoT devices at scale. With the IoT Central V3 connector, you can trigger workflows when a rule has fired, and take actions by executing commands, updating properties, getting telemetry from devices, and more. Use this connector with your Azure IoT Central V3 application.
This connector is available in the following products and regions:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-schedule-board
https://docs.microsoft.com/en-us/azure/iot-hub/about-iot-hub
Topic 4, VanArsde1, Ltd
Background
VanArsde1, Ltd. builds custom homes. The company has one Azure tenant and uses multiple systems to manage the sales, construction, and warranties of the homes.
The company has three departments: sales, construction, and warranty. Sales, contract, and warranty information is not shared among the departments.
The owner of VanArsde1, Ltd. requires a consolidated system that the company can use to track each home's progress.
Sales
* Company employees use Microsoft Outlook for all communications.
* Company employees use Microsoft Word to create sales contracts.
* Employees in the sales department are frequently in different locations and work different hours from each other.
* Employees in the sales department use a Contracts team in Microsoft Teams to collaborate.
* The company uses a third-party marketing tool to update contacts every day.
Current environment
* Contacts' names must be formatted before they are imported from the third-party marketing tool.
* The company must retain contracts for five years.
* The company requires that the sales department display the All Contracts view in Microsoft Teams.
* All contract information must be stored in the All Contracts view.
* Contracts must not be lost if a device is lost or stolen.
Issue
* Employees in the sales department store contracts on their local computers.
* The construction team receives a copy of a contract only when the sale of a home is complete.
Construction
Current environment
* Employees in the construction department use Project Online to manage schedules.
* Employees in the construction department use Microsoft Excel to manage the costs of projects
* The main supplier of construction materials provides an API to the company. The company uses the API to manage supplies for projects in near real time.
Requirements
* Employees in the construction department must be able to demonstrate how their work is performed rather than document their process.
* The company requires that project schedules be created less than a week after a contract is signed.
* A field must sum up the costs of the materials.
Issues
* Employees in the construction department are unable to schedule resources because they are not informed of future projects.
* Employees in the construction department currently enter basic project information manually for each software application.
Warranty
Current environment
* Employees in the warranty department use Excel to track project issues and resolutions.
* The company requires that employees in the warranty department meet with each other in person to discuss their job roles.
Requirements
* The company requires that warranty claims be resolved in less than a month.
* The company requires that all claims be entered in the system along with their related issues.
* If a claim is found to be invalid, the company requires that the claim and its related issues be deleted.
Issue
* Employees in the warranty department report that they are frequently sent to homes without knowledge of what is in scope for the project.
General
Requirements
* The new system must use the development and production environments
* The development environment must be the master of all changes.
* All table changes must be added to a solution. Changes to the solution must not be allowed to be made in the production environment.
* Each department must have a custom app. Employees must be able to access only their department's app.
* All sales, contract, and warranty data must be shared among the departments.
* The project manager must be solely responsible for creating and owning the deployment plan for projects.
* All projects must run by using the Agile methodology.
* The deployment plan must include the environment setup, training plan, rollout strategy, and deployment support.
Issue
The IT manager reports that the deployment plan is not complete.
247. Frage
A company reports the following issues with an existing data management system.
Users cannot search for specific records by using a user-friendly ID or record identifier.
Users occasionally enter data into fields that is not required.
The record form displays all fields. Many of the fields are not used.
You need to ensure that the Power Platform solution will ensure data quality can be properly maintained.
Which component should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Antwort:
Begründung:
Explanation
Graphical user interface, text, application, chat or text message Description automatically generated
Box 1: Autonumber column
Autonumber columns are columns that automatically generate alphanumeric strings whenever they are created.
Box 2: Business rule
By combining conditions and actions, you can do any of the following with business rules:
Enable or disable columns
Set column values
Clear column values
Set column requirement levels
Show or hide columns
Validate data and show error messages
Create business recommendations based on business intelligence.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/autonumber-fields
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-create-business-rule
248. Frage
You are reviewing a list of business requirements submitted by a plumbing company.
The company has the following requirements:
* Send articles to technicians to allow technicians to help customers resolve issues.
* Track work progress and inspections at customer sites.
* Schedule technicians for service appointments.
You need to recommend solutions to meet the customer's requirements.
What should you recommend? To answer, drag the appropriate solutions to the correct business requirements.
Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Antwort:
Begründung:
Explanation:
Box 1: Dynamics 365 Customer Insights
Dynamics 365 Customer Insights is a part of Microsoft's customer data platform (CDP) that helps deliver personalized customer experiences. The platform's capabilities provide insights into who your customers are and how they engage with your platform. Unify customer data across multiple sources to get a single view of customers.
Box 2: Dynamics 365 Field Service
Dynamics 365 Field Service helps to:
Organize and track resolution of customer issues
Keep customers updated with the status of their service call and when it's resolved
Note: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they're onsite with customers fixing issues.
The Field Service application enables you to:
Improve first-time fix rate
Complete more service calls per technician per week
Manage follow-up work and take advantage of upsell and cross sell opportunities Reduce travel time, mileage, and vehicle wear and tear Organize and track resolution of customer issues Communicate an accurate arrival time to customers Provide accurate account and equipment history to the field technician Keep customers updated with the status of their service call and when it's resolved Schedule onsite visits when it's convenient for the customer Avoid equipment downtime through preventative maintenance Box 3: Dynamics 365 Field Service Dynamics 365 Field Service: Schedule onsite visits when it's convenient for the customer.
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/overview
https://dynamics.microsoft.com/en-us/customer-voice/capabilities
249. Frage
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