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| Section | Weight | Objectives |
|---|---|---|
| Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Service-dominant logic, design thinking, complexity thinking - Ethics, safety culture, lean culture, Toyota Kata - Lean, agile, resilient, and continuous principles |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
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NEW QUESTION # 52
A team limits the number of work items allowed in each stage of its workflow and visualizes the flow of work on a board.
Which outcome is this MOST likely to achieve?
Answer: B
Explanation:
Kanban makes work visible and applies work-in-progress limits so that bottlenecks become apparent and are addressed. Restricting concurrent work reduces context switching and queuing, which shortens lead times and improves throughput, even though individual utilization may appear lower.
NEW QUESTION # 53
In the context of Toyota Kata, what is the BEST way to answer the question 'How do we get there?'?
Answer: A
Explanation:
In Toyota Kata, the question "How do we get there?" is best answered through experimentation, using small, iterative tests to learn and adapt the path toward the target condition rather than relying solely on upfront planning.
NEW QUESTION # 54
Which high-velocity IT objective MOST supports delivering product functionality in small increments?
Answer: D
Explanation:
Fast development most supports delivering product functionality in small increments, as it emphasizes rapid, iterative delivery that enables frequent releases and quicker value realization.
NEW QUESTION # 55
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager
Answer: A
Explanation:
Value realization is shown when the CRM directly supports business goals. Using data analytics to sell more products (1) increases revenue, and sending quick, personalized responses to enquiries (2) improves customer experience. These directly demonstrate value creation for the sales team.
NEW QUESTION # 56
An organization has begun using its knowledge management system to store virtual server configuration files. It has also adapted its 'change enablement' and 'deployment management' practices to use infrastructure as code.
Which high-velocity IT objective is BEST supported by this?
Answer: D
Explanation:
Storing configuration files in the knowledge management system and managing them through infrastructure as code directly supports assured conformance by ensuring consistency, traceability, and compliance with policies during change and deployment activities.
NEW QUESTION # 57
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