Oracle 1Z0-1064-26 Exam Material - 1Z0-1064-26 Test Collection

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization
Topic 2: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 3: Service Request Management	25%	- SR creation, lifecycle and processing - Service catalog and entitlements - SR categories, assignment rules and routing - Milestones and action plans
Topic 4: Fusion Service Overview and Setup	15%	- Service configuration basics - Security model, roles and access control - Functional Setup Manager (FSM) usage
Topic 5: Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - SmartText, hotkeys and audit features - Application Composer and extensions
Topic 6: Omnichannel Communications	15%	- Email, chat and CTI configuration - Work routing and queue setup - Media toolbar and agent notifications

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q50-Q55):

NEW QUESTION # 50
Which four actions does the REST API for Service Requests (SRs) allow?

A. Update SR assignee
B. Delete SR by SR title
C. Delete SR by SR number
D. Create SR
E. Update SR milestone

Answer: A,C,D,E

NEW QUESTION # 51
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
B. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
C. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
D. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

Answer: B

NEW QUESTION # 52
Which three statements are true about building Digital Customer Service (DCS) applications?

A. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
B. DCS application can be embedded in other sites.
C. Many DCS applications can be active in production at the same time.
D. Only one version of a DCS application can be active in production at any time.

Answer: A,B,D

NEW QUESTION # 53
Which three subobject functions are included in the REST API for Service Requests (SRs)?

A. Update resource manager
B. Update resource member
C. Update SR reference
D. Delete message
E. Delete activity

Answer: B,C,E

NEW QUESTION # 54
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title, Status
B. Title, Category, Severity, Status
C. Title
D. Title, Category, Severity
E. Title, Status, Problem Description

Answer: B

NEW QUESTION # 55
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