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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 24% | - Define KPIs based on business goals and budget - Align requirements to native features or external solutions - Map business processes, personas and requirements - Select appropriate Communications Cloud products - Assess customer IT ecosystem against architectural principles - Evaluate data volume and platform constraints |
| Topic 2: Delivery | 16% | - Distinguish out-of-the-box vs custom functionality - Align architecture and order components - Execute data migration plans - Validate solution implementation against design |
| Topic 3: Planning and Design | 60% | - Design scalable product catalog models - Develop data migration strategies - Create quoting and order capture processes - Prioritize and size user stories - Design asset management and MACD workflows - Design order fulfillment orchestration flows - Decompose commercial products for implementation |
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NEW QUESTION # 37
T current architecture has two systems one which is sales facing (internal) other is customer facing (website).
Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.
Answer: A
Explanation:
Managing the product catalog in the Enterprise Product Catalog and using Digital Commerce APIs to expose the catalog to web channels (C) offers a centralized approach to catalog management within Salesforce, ensuring consistency and accuracy across internal and customer-facing platforms.References:Salesforce Digital Commerce API and Enterprise Product Catalog documentation.
NEW QUESTION # 38
A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?
Answer: C
NEW QUESTION # 39
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.
Answer: B
NEW QUESTION # 40
United Telecom has initiated high speed offerings on communication cloud after upgrading its network.
Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.
Answer: C
Explanation:
For United Telecom ' s need to upgrade existing assets to high-speed offerings, the " Change of Plan " MACD process is the most fitting. This out-of-the-box functionality allows for the modification of an existing customer ' s service to a new plan, such as upgrading to a higher-speed internet service, in a seamless and efficient manner, without the need for a complete disconnect and new order.References:Salesforce documentation on MACD (Move, Add, Change, Disconnect) processes within the Communications Cloud.
NEW QUESTION # 41
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?
Answer: B
NEW QUESTION # 42
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