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| Certification Vendor: | Apple |
|---|---|
| Exam Name: | Apple Device Support Exam |
| Exam Number: | Apple-Device-Support |
| Real Exam Qty: | Approx. 80 |
| Exam Duration: | 120 minutes |
| Exam Price: | $149 USD |
| Certificate Validity Period: | 3 years |
| Related Certifications: | Apple Certified IT Professional |
| Available Languages: | Japanese, German, English, Spanish, French |
| Passing Score: | 75% |
| Exam Format: | Multiple-choice single-select, Multiple-choice multiple-select |
| Recommended Training: | Apple Device Support Training Course |
| Exam Registration: | Apple Certification Registration System Pearson VUE Registration |
| Sample Questions: | Apple Apple-Device-Support Sample Questions |
| Exam Way: | Online proctored (Pearson OnVUE) or onsite at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended experience supporting Apple devices and completing Apple Device Support training course |
| Official Syllabus URL: | https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%20EN.pdf |
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NEW QUESTION # 205
Scenario
Guillermo wants to annotate the Keynote presentation he created on his Mac on iPad.
Select three responses.
What does he need to do for Handoff to work on both devices?
Answer: A,C,D
Explanation:
For Handoff to work on both devices, Guillermo needs to turn on Wi-Fi, Bluetooth, and sign in with the same Apple ID on his Mac and iPad. Handoff is a feature that allows users to start something on one device and then complete it on another. For example, Guillermo can start working on a Keynote presentation on his Mac and then continue annotating it on his iPad. To use Handoff, both devices must be on the same Wi-Fi network, have Bluetooth turned on, and be signed in with the same iCloud account. These are the prerequisites for Handoff to work. Turning on iCloud Drive or AirPlay is not necessary for Handoff. iCloud Drive is a cloud storage service that syncs files across devices, but it is not required for Handoff. AirPlay is a feature that streams audio and video from one device to another, but it is not related to Handoff. References: Use Handoff to transfer Keynote presentations - Apple Support, How to Set Up and Use Handoff on Your iPhone and iPad - How-To Geek
NEW QUESTION # 206
You've forgotten your login password or it's locked from too many failed attempts to log in.
What's the alternative method to unlock FileVault and reset your password?
Answer: C
Explanation:
iCloud Account Recovery is an alternative method to unlock FileVault and reset your password if you've forgotten your login password or it's locked from too many failed attempts to log in. iCloud Account Recovery allows you to use your Apple ID and password to unlock your Mac and reset your user account password, if you stored your FileVault recovery key in iCloud when you turned on FileVault. To use iCloud Account Recovery, you need to restart your Mac and enter the Password Reset Assistant from the FileVault login screen or from Recovery Mode. Then, you need to select "I forgot my password" and sign in with your Apple ID and password. Follow the onscreen instructions to unlock your Mac and reset your password. References: = Apple - Support - Manuals, Find My User Guide, iCloud Account Recovery; Apple Device Support Exam Prep Guide, page 6.
NEW QUESTION # 207
What allows a Mac with Apple silicon to use apps and other software like plug-ins, add-ons, and extensions that were written for Intel-based Mac computers in macOS?
Answer: B
Explanation:
Rosetta 2 is the translation layer that enables a Mac with Apple silicon to use apps and other software that were written for Intel-based Mac computers in macOS. Rosetta 2 automatically translates the x86_64 code to run on the arm64 architecture at the first launch of the app, and optimizes the translation over time. Rosetta 2 also supports the translation of code that must run at the time of installation, such as installer packages, kernel extensions, and virtual machine software. Rosetta 2 is transparent to the user and does not require any configuration or intervention. References: = About the Rosetta Translation Environment, Porting Your macOS Apps to Apple Silicon, How to Launch the Intel Version of a Universal Apple Silicon App, Running X86_64 apps on Apple silicon processors
NEW QUESTION # 208
Scenario:
Ozzy contacted you about issues obtaining 5G service on his iPhone. You confirmed that his device is compatible with the carrier's 5G service, in a coverage area, and using the latest version of iOS. The carrier's support website indicates that a carrier settings update is needed to fully support its 5G service.
Where in Settings should you go to manually check for carrier settings updates on iPhone?
Answer:
Explanation:
Explanation:
General > About, then follow the onscreen instructions
NEW QUESTION # 209
Select 4.
Which iPad models is the Apple Pencil (2nd gen) compatible with?
Answer: C,D,E,F
NEW QUESTION # 210
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