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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Service Management Key Concepts- Service Offerings
- Service Relationships
- Value and Value Co-creation
The Four Dimensions of Service Management- Value Streams and Processes
- Partners and Suppliers
- Organizations and People
- Information and Technology
ITIL Service Value System (SVS)- Governance
- Service Value Chain
- Practices Overview
- Continual Improvement
- Guiding Principles

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EXIN ITIL 4 Foundation Sample Questions (Q91-Q96):

NEW QUESTION # 91
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

Answer: D


NEW QUESTION # 92
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

Answer: B


NEW QUESTION # 93
Which is a key consideration for the guiding principle 'keep it simple and practical'?

Answer: B


NEW QUESTION # 94
Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?

Answer: A


NEW QUESTION # 95
Which describes an unresolved problem which has been already analysed?

Answer: A


NEW QUESTION # 96
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