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| Section | Weight | Objectives |
|---|---|---|
| Software Troubleshooting | 22% | - Device and application troubleshooting
|
| Security | 25% | - Security practices
|
| Operating Systems | 31% | - Other operating systems
|
| Operational Procedures | 22% | - Safety and environmental procedures
|
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NEW QUESTION # 161
A software vendor releases an emergency "out-of-band" patch to address a critical zero-day vulnerability that could allow remote code execution on all corporate workstations. The IT manager is concerned about the security risk but also wants to ensure that the patch does not cause widespread system crashes or application incompatibility. Which of the following is the BEST course of action for the technician to take?
Answer: D
Explanation:
A patch released outside the normal schedule for a critical flaw is an out-of-band update, but proper operational procedure still requires controlled testing before broad production rollout. Quentin Docter explains that vendors release patches "usually every month and sometimes outside of the normal release cycle," and that " out-of-band patches " are often responses to " a critical vulnerability ." Because an urgent patch can also cause outages or incompatibilities, you should validate it in a safe environment first. Docter's change management best practices emphasize sandbox testing: " Sandbox testing is extremely useful when you want to test a change before placing it into production ." The All-in-One guide defines sandbox testing as using an isolated environment to test changes " without putting the systems and data you depend on at risk ," typically via virtualization/snapshots. That aligns exactly with deploying to a small pilot group/lab first.
So the best first action is to test the patch on a limited set of systems in a lab/pilot (D), then expand deployment after validation and rollback planning.
NEW QUESTION # 162
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?
Answer: A
Explanation:
Standard operating procedures (SOPs) define consistent, step-by-step guidelines that technicians must follow - such as capturing user contact details, asset tags, and detailed issue descriptions on every ticket. Implementing SOPs ensures thorough and uniform documentation across all calls.
NEW QUESTION # 163
A user takes an iOS-based smartphone that is performing slowly to a repair shop. A shop technician finds the following information:
Battery charge: 25%
Battery health: 90%
Hotspot: On
Mobile reception: |||
Roaming: Off
Used space: 63.76GB/64GB
Which of the following is the cause of the issue?
Answer: D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
When an iOS device approaches full storage capacity, performance can be significantly impacted. iOS requires a buffer of free space to perform background processes efficiently.
From theAll-in-One Exam Guide:
"iOS devices need several gigabytes of free space to maintain optimal performance. Near-full storage can cause sluggish operation and failures in updates or background tasks."
NEW QUESTION # 164
An end user is unable to print to a network printer but can access everything else on the network. Other users have no issues printing. A technician opens the print queue on the user's computer and sees the job has failed.
What is the next step to troubleshoot the issue?
Answer: C
Explanation:
The correct answer is B. Restarting the print spooler from services, because the problem is isolated to one user and the print job is stuck or failed in the local print queue. This strongly indicates a print spooler service issue on the user's workstation.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, the print spooler manages print jobs sent from applications to printers. If the spooler service hangs or becomes unstable, print jobs may fail even though network connectivity and the printer itself are functioning correctly.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that restarting the print spooler is a standard troubleshooting step when jobs remain in a failed or paused state. This clears the queue and reloads the service without requiring a full system reboot.
The Mike Meyers / Mark Soper Lab Manual reinforces that reinstalling printers should be done only after service-level troubleshooting has failed. Printing from another computer is unnecessary because other users are already printing successfully, confirming the printer and network are operational.
Because the failure is local to the user and visible in the queue, restarting the print spooler service is the most logical and efficient next step, making B the correct answer.
NEW QUESTION # 165
An end user sees frequent onscreen messages from a retail site they visited a week ago. A technician investigates and determines that the pop-up blocker is turned on. Which of the following should the technician do next?
Answer: B
Explanation:
The correct answer is B. Turn off notifications in the browser, because the described behavior matches browser notification abuse, not traditional pop-ups. Modern browsers allow websites to request permission to send notifications. If a user previously allowed notifications from a retail site, the site can continue sending onscreen alerts even when pop-up blockers are enabled.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, browser notification permissions are separate from pop-up blocking settings. Pop-up blockers prevent new browser windows or tabs from opening, but they do not block push notifications that were previously approved by the user. These notifications can persist long after visiting a site.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that one of the first troubleshooting steps for repeated browser messages is to review and disable site notification permissions. This directly targets the root cause without affecting browser configuration or user data.
The Mike Meyers / Mark Soper Lab Manual reinforces that resetting or reinstalling the browser is an excessive step unless configuration corruption is suspected. Clearing cache removes stored files but does not revoke notification permissions.
Because the messages originate from previously allowed browser notifications, the most appropriate and targeted fix is to disable notifications in the browser, making B the correct answer.
NEW QUESTION # 166
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