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| Section | Weight | Objectives |
|---|---|---|
| Requirements Gathering and Management | 18% | - Document and manage requirements in version control - Distinguish between scope, requirements and user stories - Engage stakeholders to elicit, validate and prioritize requirements |
| Change Management and Enablement | 17% | - Support adoption and training activities - Develop change enablement strategies - Identify change impacts and risks |
| Solution Design and Documentation | 18% | - Create functional specifications and design documents - Map business processes to Salesforce capabilities - Translate requirements into Salesforce solution design |
| User Stories and Acceptance Criteria | 18% | - Write clear, testable acceptance criteria - Define components of effective user stories - Document and maintain user stories |
| Development Support and User Acceptance | 12% | - Plan and execute user acceptance testing - Validate solution against requirements - Support solution development and clarify requirements |
| Customer Discovery | 17% | - Understand BA roles across implementation lifecycle - Document business processes and scope - Define project scope based on business strategies, goals and challenges - Assess current state of existing products and processes |
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NEW QUESTION # 151
A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?
Answer: B
NEW QUESTION # 152
Northern Trail Outfitters has decided to implement Sales Cloud. A business analyst (BA) has been assigned to document the requirements for this project.
What should the BA include in these requirements?
Answer: C
Explanation:
The business analyst should include a high-level description of required functionality in the requirements for Sales Cloud implementation. A high-level description of required functionality is a brief and general statement that describes what a system or solution must do or provide to meet a business need or goal. A high-level description of required functionality helps to capture and communicate the scope and value of a requirement or feature. The business analyst should include a high-level description of required functionality in the requirements for Sales Cloud implementation by using clear and concise language, avoiding technical jargon or details, and focusing on outcomes rather than solutions. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/requirement
NEW QUESTION # 153
The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
What should the BA tell the executive?
Answer: B
Explanation:
The business analyst should tell the executive that work will begin when capacity becomes available. This is because Kanban is a development model that focuses on continuous delivery and flow of work, rather than fixed iterations or sprints. Kanban uses a visual board that shows the status of work items across different stages, such as backlog, in progress, done, etc. Work items are pulled from one stage to another when there is available capacity or demand, rather than according to a predefined schedule or plan. Work will not begin after executive approval is given or in the next sprint because these are concepts that are more relevant for other development models such as change set development or org development. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta
https://trailhead.salesforce.com/content/learn/modules/agile-development-with-scrum
NEW QUESTION # 154
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?
Answer: A
NEW QUESTION # 155
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?
Answer: A
Explanation:
Explanation
The user story should include a quantifiable reason why the feature is needed. This helps to define the value or benefit that the user expects from the feature, and provides a basis for prioritizing, testing, and accepting the user story. A quantifiable reason should be specific, measurable, achievable, realistic, and time-bound. For example, "As a service agent I want Salesforce Macros to complete repetitive tasks faster so that I can reduce my average case resolution time by 10%." The other options are either irrelevant or incorrect. Option A does not improve the user story, but rather makes it vaguer and ambiguous. Option B does not improve the user story, but rather changes the user role and perspective.
References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-st
NEW QUESTION # 156
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