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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings - Manage mobile forms and workflows - Handle offline capabilities and synchronization |
| Topic 2: Scheduling and Dispatch (20-25%) | 20-25% | - Handle scheduling conflicts and rescheduling - Configure schedule board and board features - Optimize schedules using resource scheduling optimization - Schedule work orders using various methods - Manage scheduling options and requirements - Configure map view and route optimization |
| Topic 3: Configure Field Service (20-25%) | 20-25% | - Configure pricing, billing, and cost entities - Set up and configure resource characteristics and skills - Set up and configure customer assets - Configure scheduling configurations and booking setup - Configure Field Service organizations and structures - Configure work order types and incident types - Implement security roles and field service settings |
| Topic 4: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts - Process IoT alerts and work order creation |
| Topic 5: Manage Inventory and Procurement (15-20%) | 15-20% | - Process purchase orders and returns - Configure product inventory and item associations - Manage inventory levels and stock locations - Handle inventory adjustments and transfers - Configure warehouse and inventory settings |
| Topic 6: Manage Work Orders (20-25%) | 20-25% | - Handle work order incidents and resolutions - Process work order inspections and recommendations - Configure work order lifecycle and statuses - Create and manage work orders - Manage work order products, services, and notes - Manage work order reporting and analytics |
>> Minimum MB-240 Pass Score <<
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NEW QUESTION # 94
Drag and Drop Question
You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
The team needs a schedule board view where they only see work orders with a priority of Critical.
Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 95
Litware, Inc. needs your company to suggest a best practice for implementing multi-resource work order scheduling for kitchen cabinet installation jobs, that includes a new, inexperienced technician.
In addition, they need a resource skilled in cabinet installation and cabinet resurfacing.
Using the requirements provided, which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 96
You are identifying Inconsistencies in recent work order billings.
You find a work order that does not have art Invoke and Actuals posted
What are two reasons why this may have happened? tach correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: C,D
NEW QUESTION # 97
Drag and Drop Question
Your company receives a call from a customer saying that the hydraulic pump they received from your company is defective. The pump is manufactured by your company.
You need to process a return.
Which three actions should be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 98
You have configured the required resource pay types in the Dynamics 365 Field Service settings.
You need to train the users on how the calculations are done on the work order when it is completed.
Which two actions are executed during calculations? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: A,B
NEW QUESTION # 99
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