最高ITIL-4-CDS｜素敵なITIL-4-CDS認証pdf資料試験｜試験の準備方法ITIL 4 Specialist: Create, Deliver and Support試験対策書

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Support and improve services25%- Service support and incident management
  • 1. Incident and problem management
    • 2. Service desk and request fulfilment
      - Performance measurement and improvement
      • 1. Metrics and monitoring
        • 2. Continual improvement practices
          Create and develop services25%- Service design and development practices
          • 1. Requirements definition and specification
            • 2. Service components and architecture
              - Quality assurance and validation
              • 1. Service level management
                • 2. Testing and verification
                  Deliver and transition services25%- Service transition and change management
                  • 1. Deployment and implementation
                    • 2. Change enablement and release management
                      - Service delivery and operational practices
                      • 1. Service integration and management
                        • 2. Service operation and control
                          Plan and build service value streams25%- Resource and capability management
                          • 1. Buy vs build and sourcing strategies
                            • 2. Planning and allocation
                              - Service value system and value streams
                              • 1. Core concepts and principles
                                • 2. Designing value streams and workflows

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                                  ITIL-4-CDS試験対策書 & ITIL-4-CDS合格体験記

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support 認定 ITIL-4-CDS 試験問題 (Q18-Q23):

                                  質問 # 18
                                  Which TWO ITIL 4 guiding principles should be applied to bridge deep-rooted cultural norms, diverse communication styles, and siloed mindsets within a distributed service value stream team? (Select TWO)

                                  正解：A、D

                                  解説：
                                  "collaborate and promote visibility" breaks down cultural barriers by encouraging shared understanding, transparent workflows, and joint problem-solving sessions. This principle fosters an environment where diverse team members can see how their contributions fit into the bigger picture, reducing misinterpretation and building trust.
                                  "think and work holistically" ensures teams recognize interdependencies across technology, processes, and people. By adopting a holistic mindset, team members appreciate how cultural nuances influence each stage of the service value stream, leading to more empathetic communication and aligned decision-making.


                                  質問 # 19
                                  To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?

                                  正解：B


                                  質問 # 20
                                  How should roles and competencies be managed to adapt to rapid technological changes and market demands?

                                  正解：D


                                  質問 # 21
                                  A software development company wants to transition from a traditional working model to one focused on innovation and adaptability. The management has recognized a need to support changes in the mindset among employees, particularly those accustomed to the traditional approach. However, the management has encountered resistance from long-standing employees who are accustomed to traditional methods. What strategy should the company adopt to effectively facilitate this cultural shift?

                                  正解：C


                                  質問 # 22
                                  A managed service provider manages an organization's suppliers, provides some delivery functions to the organization, and coordinates service integration and management between the organization and its suppliers. Which model is this an example of?

                                  正解：D


                                  質問 # 23
                                  ......

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