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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
SAP Customer Experience Solutions, Processes and Strategy	41-50%	- SAP CX Portfolio 1. SAP Emarsys and customer engagement 2. Customer data and experience management 3. SAP Sales Cloud and Service Cloud positioning 4. SAP Commerce Cloud capabilities - Business Process Integration 1. Integration with SAP Business Suite 2. Lead-to-cash processes 3. Omnichannel customer engagement
Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Customer loyalty and retention strategies 2. B2B and B2C commerce use cases 3. Retail customer experience scenarios
Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Identify competitive differentiators 2. Position SAP Customer Experience portfolio value 3. Explain customer-centric business transformation

Section

Weight

Objectives

SAP Customer Experience Solutions, Processes and Strategy

41-50%

- SAP CX Portfolio

1. SAP Emarsys and customer engagement
2. Customer data and experience management
3. SAP Sales Cloud and Service Cloud positioning
4. SAP Commerce Cloud capabilities

- Business Process Integration

1. Integration with SAP Business Suite
2. Lead-to-cash processes
3. Omnichannel customer engagement

Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Customer loyalty and retention strategies
2. B2B and B2C commerce use cases
3. Retail customer experience scenarios

Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Identify competitive differentiators
2. Position SAP Customer Experience portfolio value
3. Explain customer-centric business transformation

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q21-Q26):

NEW QUESTION # 21
What is SAP Customer Data Cloud designed to do?

A. Provide multiple views of the customer.
B. Manage customer identities, consent, and preferences.
C. Connect information from a single source.
D. Execute end-to-end loyalty campaigns.

Answer: B

NEW QUESTION # 22
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By automatically generating and managing product attributes from existing descriptions
B. By integrating with non-SAP systems
C. By providing visual search options to transform the shopping experience for customers
D. By supporting edge computing scenarios
E. By generating engaging content for banners, social media posts, and blog posts

Answer: A,C,E

NEW QUESTION # 23
Which of the following is a feature of SAP Customer Data Platform?

A. Al customer overview
B. Payload customer error messages
C. Product Workbench
D. Unique customer database

Answer: D

NEW QUESTION # 24
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Generate product recommendations
B. Route sales orders
C. Deliver personalized content
D. Create quotation versions

Answer: A,C

NEW QUESTION # 25
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Checkout and payment modules
B. Support end-to-end e-commerce processes
C. Delivery of an e-commerce platform
D. Management of opportunities
E. Customer credit scoring

Answer: A,B,C

NEW QUESTION # 26
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