Oracle - Fantastic 1Z0-1064-26 - Oracle Fusion Service 2026 Implementation Professional Accurate Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Notifications, Emails, and Interactions	- Email processing 1. Email templates and interaction tracking 2. Inbound/outbound email channels - Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Redwood CTI toolbar setup 2. Screen pop functionality 3. Call flows configuration
Productivity and Contact Center Tools	- Agent productivity tools 1. SmartText configuration 2. Hotkeys and shortcuts 3. Dashboards and analytics
Work Assignment and Routing	- Queues and assignment rules 1. Agent capacity and availability 2. Assignment rules based on SR attributes 3. Queue configuration - Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention
Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Redwood UX and AI Features	- Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform - AI capabilities 1. SR classification AI 2. Knowledge recommendations
Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. Service catalog and category hierarchy 2. Scheduled processes and automation 3. Profile options and system configuration 4. SR outcomes and resolutions 5. User and role management - Application Composer extensions 1. Custom objects and fields 2. Groovy scripting for business logic 3. Object workflows
Customer Entitlements and Action Plans	- Action Plans 1. Execution within service requests 2. Action plan templates - Entitlements and SLAs 1. Coverage and service tiers 2. Milestones and operating calendars 3. Notifications and performance tracking
Digital Customer Service and Chat	- Digital Customer Service (DCS) 1. Embedding Fusion Service in external apps 2. UI themes and branding - Chatbot and automation 1. Virtual assistant configuration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q74-Q79):

NEW QUESTION # 74
Which three types of data are included in the interaction associated with a normal call flow?

A. Contact name
B. Start time of the call
C. Service Request create date
D. Channel
E. Agent name

Answer: A,C,E

NEW QUESTION # 75
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
B. Choose all optional result columns.
C. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
D. Do not choose any optional criteria columns.

Answer: A,C,D

NEW QUESTION # 76
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
B. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
C. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
D. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
E. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.

Answer: A,D,E

NEW QUESTION # 77
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. The scheduled process has not been set up.
B. The Starts When criteria of the milestones is not True.
C. Entitlement rules are not valid for the service request.
D. No default coverages are set up.

Answer: A,B,D

NEW QUESTION # 78
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The User Group selected for authoring articles has been set to 'External".
B. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
C. Users have not been given the "Knowledge Analyst" role.
D. The Base Locale for the articles has not been enabled in the correct language.

Answer: C

NEW QUESTION # 79
......

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