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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operating Systems28%- File systems and maintenance
  • 1. Manage file systems and permissions
  • 2. Configure backup and recovery
  • 3. Perform OS updates and upgrades
- Windows tools and utilities
  • 1. Use Command Prompt and PowerShell
  • 2. Use Task Manager and Device Manager
  • 3. Manage disks and partitions
- OS installation and configuration
  • 1. Configure macOS and Linux
  • 2. Manage mobile operating systems
  • 3. Install and configure Windows
Topic 2: Security28%- Threat prevention
  • 1. Prevent phishing and social engineering
  • 2. Secure end-user devices
  • 3. Detect and remove malware
- Security best practices
  • 1. Apply least privilege principles
  • 2. Implement physical security measures
  • 3. Perform data destruction and disposal
- Security fundamentals
  • 1. Configure wireless security
  • 2. Implement authentication and access controls
  • 3. Apply encryption technologies
Topic 3: Software Troubleshooting23%- Mobile and application troubleshooting
  • 1. Resolve connectivity problems
  • 2. Troubleshoot mobile OS issues
  • 3. Fix application crashes and freezes
- Security-related troubleshooting
  • 1. Resolve unauthorized access issues
  • 2. Recover compromised systems
  • 3. Identify malware symptoms
- Operating system troubleshooting
  • 1. Fix application and driver errors
  • 2. Resolve boot and startup issues
  • 3. Troubleshoot performance problems
Topic 4: Operational Procedures21%- Documentation and professionalism
  • 1. Maintain accurate documentation
  • 2. Follow change management procedures
  • 3. Use professional communication skills
- Safety and compliance
  • 1. Follow workplace safety procedures
  • 2. Handle hazardous materials properly
  • 3. Understand environmental impacts
- Backup and disaster recovery
  • 1. Implement backup strategies
  • 2. Perform disaster recovery procedures
  • 3. Verify data integrity

>> Key 220-1202 Concepts <<

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q235-Q240):

NEW QUESTION # 235
Which of the following is the quickest way to move from Windows 10 to Windows 11 without losing data?

Answer: D

Explanation:
An in-place upgrade is the fastest and most efficient way to upgrade from Windows 10 to Windows 11 while keeping all user data, applications, and settings intact. This method is often used when the hardware meets Windows 11 requirements and no system reconfiguration is necessary.
A). gpupdate is used to refresh Group Policy settings - unrelated to OS upgrades.
B). Image deployment typically replaces the current OS and may not retain user data unless specifically customized.
C). A clean install requires formatting the drive and starting fresh, which removes all data.
Reference:
CompTIA A+ 220-1102 Objective 1.4: Given a scenario, use appropriate Microsoft operating system installation methods.
Study Guide Section: In-place upgrade vs. clean install methods


NEW QUESTION # 236
A scammer is attempting to extract confidential information through phone calls. Which of the following best describes the social engineering attack that the scammer is using?

Answer: C


NEW QUESTION # 237
A technician needs to manage an issue for a user. The technician escalates the issue to a third party and waits for an update, but the user insists that their issue must be fixed without delay.
Which of the following is the most appropriate action for the technician to take?

Answer: B

Explanation:
The technician should follow up with the third party to obtain the latest status and keep the user informed. This maintains ownership of the support request, provides proactive communication, and helps ensure the escalated issue continues to progress toward resolution.


NEW QUESTION # 238
A user is unable to access an external vendor website from the corporate network. Which of the following Windows command-line tools should a technician use to determine where the issue is potentially occurring?

Answer: B

Explanation:
The tracert command traces the route packets take to reach a destination and displays each hop along the path. This allows the technician to identify where communication is failing between the corporate network and the external vendor website.


NEW QUESTION # 239
An employee is trying to connect their company laptop to airport Wi-Fi. A pop-up with the airport logo appeared and was closed quickly. The internet does not work. What should a help desk technician suggest?

Answer: A

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Public Wi-Fi networks often usecaptive portals, which require accepting terms or authenticating via the pop- up page before full access is granted. Closing it prematurely stops full connection.
FromTravis Everett - All-in-One Exam Guide:
"Captive portals intercept the first HTTP request and present a login or acknowledgment screen. Without completing it, access is denied."


NEW QUESTION # 240
......

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