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Salesforce Salesforce-Communications-Cloud 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
トピック 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
トピック 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam 認定 Salesforce-Communications-Cloud 試験問題 (Q12-Q17):

質問 # 12
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A. Map all relevant information to the Customer Facing Service (CFS)
B. Implement the router condition logic within decomposition layer with more conditions.
C. Use action type from fulfillment request lines in the callout condition task
D. Use the Action type from Order items to the Decomposition Relationship Conditions.
E. Implement the router condition logic in the integration layer as callout task

正解：A、D、E

解説：
To optimize order submission performance while meeting the router code requirement based on specific conditions, implementing the router condition logic in the integration layer as a callout task (A), using a custom adaptor in Apex for flexibility and memory efficiency between callouts (B), and utilizing the action type from Order items in the Decomposition Relationship Conditions (E) are recommended. This multi- faceted approach ensures that the logic is applied efficiently, conditions are evaluated accurately, and performance is optimized by leveraging the strengths of each layer of the Salesforce architecture.References:
Salesforce Communications Cloud documentation on integration patterns, custom Apex development, and order management configuration.

質問 # 13
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

A. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
B. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship.
Configure the scope field on CFS technical product definition to downstream Order Item.
C. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship.
Configure the scope filed on the modem and STB products to downstream Order Item.
D. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship.Configure the scope filed on the modem and STB products to Account

正解：A

解説：
To send Set-Top Boxes (STBs) and modems with a single call and manage inventory efficiently, decomposing both to one CFS using an M:1 decomposition pattern and setting the scope to Account (A) is optimal. This allows for combined fulfillment while maintaining inventory accuracy.References:Salesforce Industries documentation on decomposition patterns and fulfillment strategies.

質問 # 14
UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
B. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
C. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
D. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action

正解：D

質問 # 15
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related.
They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
B. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
C. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
D. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix

正解：B

解説：
For One Time Charges (OTCs) that depend on multiple account and product-related factors, creating a separate matrix for OTCs is the most scalable and flexible approach. This allows for a clear distinction between recurring charges and one-time fees, ensuring that the pricing model can accommodate the complexity and variability of OTC calculations without conflating them with recurring charge calculations.
This matrix would take into account all relevant attributes from both the account and the product as inputs, with the OTC as the output.References:Salesforce CPQ documentation on price matrices and pricing methods.

質問 # 16
A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

A. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
B. Product Model use hierarchical modeling which is natively supports EPC
C. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
D. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
E. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well

正解：B、C、D

質問 # 17
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