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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionWeightObjectives
Leveraging Adjacent Roles/Skills19%- Knowledge and Skill Infusions
  • 1. Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision
Design30%- Vision and Roadmap
  • 1. Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration
- Business and Technical Capabilities
  • 1. Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution
- Collaboration
  • 1. Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration
Discovery32%- Ethics and Values
  • 1. Given a scenario, advocate for ethics and values on behalf of both users and the organization
- Value of Strategy Design
  • 1. Determine the appropriate design methods and tools to use based on the scenario
  • 2. Given a scenario, identify the relevant discovery research activities
  • 3. Explain the value of strategy design within the Salesforce ecosystem
- Research Methods
  • 1. Identify appropriate research methods for the scenario
  • 2. Synthesize research findings to inform strategy

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Salesforce Certified Platform Strategy Designer Sample Questions (Q45-Q50):

NEW QUESTION # 45
Cloud Kicks (CK) has developed a successful commerce solution for its customers in the healthcare space.
Now, CK is considering the creation of an artificial intelligence (AI)-based recommendation engine. There are privacy concerns around predicting an individual ' s healthcare needs. What should a strategy designer suggest that would provide a focus on ethics in AI?

Answer: B

Explanation:
Salesforce AI Ethics guidelines mandate publishing clear ethical principles and operationalizing governance frameworks. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Public ethical principles give the organization a durable standard for privacy, fairness, transparency, accountability, safety, and human oversight. They create a basis for governance and product decisions instead of outsourcing ethical responsibility to vendors or treating ethics as an ad hoc focus-group exercise. Here, Publish a publicly accessible set of ethical principles and guidelines. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Evaluate multiple AI vendors with commerce solutions and judge the most ethical.
focuses attention elsewhere, while Create a focus group among internal stakeholders to advocate for the consideration of bias and fairness. addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Data Privacy - Apply Data Privacy Principles


NEW QUESTION # 46
The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this.
What should the strategy designer ask before framing the problem'?

Answer: A

Explanation:
Before framing the problem, the strategy designer should ask what problem(s) CK is trying to solve, rather than jumping to solutions or assumptions. This helps clarify the scope and context of the challenge and identify the root causes and effects of the issue. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/frame-challenges-with-how-might-we-statements


NEW QUESTION # 47
Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities.
CK ' s strategy designer suggests to include Omni-Channel as a part of the company ' s transformation discovery. Which channel is included in Salesforce Omni-Channel capabilities?

Answer: C

Explanation:
Salesforce Omni-Channel routes work items seamlessly across live channels including SMS, WhatsApp, Facebook Messenger, and Web Chat. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. Omni-Channel coordinates supported service work and digital conversations so that interactions can be routed to appropriate agents according to capacity, skills, and configured routing logic. Messaging is therefore a direct fit, while self-service and onsite work are broader experiences handled through other capabilities. Here, Messaging is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Self-Service focuses attention elsewhere, while Onsite Visit addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Omni-Channel for Administrators


NEW QUESTION # 48
At a 15-person stakeholder workshop, the Cloud Kicks' design team shared three strategic opportunities and discussed the insights that led to them. They were well-received, and the leaders looked pleased. The design team then led a brainstorm on each opportunity.
What is the reason the strategy designer should recommend dot voting at this point?

Answer: B

Explanation:
Dot voting is a democratic and quick way to gauge group consensus on the most valued ideas. It narrows down numerous ideas to those most critical to the group, facilitating focused discussions on priorities and driving alignment on strategic opportunities.


NEW QUESTION # 49
A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company's customers?

Answer: B

Explanation:
Interviewing 8-10 customers about how banking fits into their lives and their ideal relationship with their bank is the best way to learn about the unique expectations of the company's customers. This method provides qualitative and contextual insights into the customers' needs, goals, pain points, and emotions. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-customer-interviews


NEW QUESTION # 50
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