SAPC_C4HCX Exam Dumps

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SAP C_C4HCX Exam Syllabus Topics:

Section	Objectives
SAP Sales Cloud & Service Cloud	- Omnichannel engagement scenarios - Customer service management processes - Sales process automation and CRM capabilities
Integration and Extensibility	- Extensibility options in SAP CX solutions - SAP Integration Suite concepts - API management and event-driven architecture
SAP Commerce Cloud	- Extension and integration mechanisms - Storefront and personalization concepts - Product content and catalog management
Security and Identity Management	- Data protection and compliance in CX solutions - Authentication and authorization concepts
SAP Customer Experience Architecture	- SAP CX solution integration landscape - Composable enterprise and CX strategy - End-to-end CX architecture principles
SAP Marketing Cloud	- Campaign management and orchestration - Customer data and segmentation - Personalization and journey orchestration

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q62-Q67):

NEW QUESTION # 62
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.

A. To an outbound channel
B. To a queue
C. To a team
D. To an employee

Answer: C,D

NEW QUESTION # 63
You are implementing a Design to Operate end-to-end process for new products.
Which are valid substages in the business process?
Note: There are 3 correct answers to this question.

A. Source
B. Sell
C. Deliver
D. Manufacture
E. Plan

Answer: B,D,E

NEW QUESTION # 64
To successfully create an integration using the Connector Studio in SAP Customer Data Platform, what preparatory knowledge and information should a developer have?
Note: There are 3 correct answers to this question.

A. A fundamental understanding of SQL queries and database management.
B. Familiarity with the REST architecture and API authorization mechanisms.
C. Experience with XML and SOAP-based web services.
D. Knowledge of APIs, JSON format, and the application's data and APIs to be integrated.
E. Preliminary integration details such as credentials, host name, and bucket name.

Answer: B,D,E

NEW QUESTION # 65
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

A. IDoc
B. SOAP
C. OData
D. RFC

Answer: B,C

NEW QUESTION # 66
You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?

A. Using work ticket management
B. Using installed base management
C. Using knowledge base management
D. Using workflow rule management

Answer: B

NEW QUESTION # 67
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