EXIN ITILFND_V4 Relevant Answers & Study ITILFND_V4 Test

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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Key Concepts of Service Management20%- Service relationships: service providers, consumers, stakeholders
- Products and services
- Value, outcomes, costs and risks
Topic 2: ITIL Service Value System25%- Governance
- Purpose and components of the Service Value System
- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
- Continual Improvement
Topic 3: ITIL Practices25%- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.
- Technical Management Practices: Monitoring & Event, Release, Deployment, etc.
- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
Topic 4: Key Concepts of ITIL 415%- Partners and suppliers
- Value streams and processes
- Information and technology
- Organizations, people and culture
Topic 5: ITIL Guiding Principles15%- Collaborate and promote visibility
- Focus on value
- Optimize and automate
- Start where you are
- Progress iteratively with feedback
- Keep it simple and practical
- Think and work holistically

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EXIN ITIL 4 Foundation Sample Questions (Q97-Q102):

NEW QUESTION # 97
Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

Answer: B


NEW QUESTION # 98
Which process is responsible for managing all service requests from users?

Answer: C


NEW QUESTION # 99
Which statement about change authorities is CORRECT?

Answer: D


NEW QUESTION # 100
Which is handled as a service request?

Answer: D


NEW QUESTION # 101
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

Answer: D


NEW QUESTION # 102
......

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