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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Development Support and User Acceptance | 12% | - Solution validation
|
| Topic 2: Collaboration with Stakeholders | 23% | - Stakeholder engagement
|
| Topic 3: Requirements | 18% | - Requirements management
|
| Topic 4: Business Process Mapping | 12% | - Process analysis
|
| Topic 5: User Stories | 18% | - Agile documentation
|
| Topic 6: Customer Discovery | 17% | - Business analyst responsibilities
|
>> New Certified-Business-Analyst Exam Duration <<
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NEW QUESTION # 310
The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.
Which user story most accurately represents the goal?
Answer: B
NEW QUESTION # 311
A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud.
What should the BA use for their evaluation?
Answer: C
Explanation:
Explanation
This answer selects Universal Process Notation (UPN) as the tool that the BA should use for their evaluation of a business process at UC. UPN is a simple and standardized way of creating process maps, using only four symbols: activity, decision, start/end, and annotation. UPN can help the BA evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind, by showing the steps, actions, decisions, roles, and dependencies of the process, and adding notes or comments to explain or clarify certain aspects.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use
NEW QUESTION # 312
When creating a new User how can the Admin make sure a temporary password is generated?
Answer: C
Explanation:
Explanation
Selecting "Generate Passwords and notify the user via email." is how the Admin can make sure a temporary password is generated when creating a new User. Selecting "Temporary Password and Confirmation Email Required" is not a valid option when creating a new User. There are temporary passwords available for setup of new users in Salesforce. This is a default feature, but it requires setup by selecting the correct option.
References: https://help.salesforce.com/s/articleView?id=sf.users_add.htm&type=5
NEW QUESTION # 313
Cloud Kicks is preparing for User Acceptance testing (UAT) related to an upcoming major release.
To which environment should a business analyst recommend that users log in to complete their assigned testing?
Answer: A
Explanation:
This answer states that a full sandbox is what users should log in to complete their assigned testing for preparing for UAT related to an upcoming major release at Cloud Kicks. A full sandbox is a type of sandbox that copies all data and metadata from an organization's production environment into an isolated environment for development, testing, or training purposes. A full sandbox is what users should log in to complete their assigned testing because it provides a realistic and accurate representation of how the new functionality would work in production, and it allows users to test without affecting live data or operations. References:
https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models/applica
NEW QUESTION # 314
Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
What should the BA do next?
Answer: C
Explanation:
Explanation
The best way for a business analyst to uncover the issue and propose a business solution for CK's distribution process is to shadow an operations team member at the CK distribution facility. This will help them observe how the process works in reality, identify bottlenecks or inefficiencies, and understand the pain points and needs of the end users. Reviewing future state distribution processes for CK may be premature or unrealistic without understanding the current state first. Exploring how retailers similar to CK handle distribution may be helpful for benchmarking or best practices, but it may not address CK's specific issues or context. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
NEW QUESTION # 315
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