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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Business Value, Opportunity and Differentiators31-40%- Customer Experience Strategy
  • 1. Position SAP Customer Experience portfolio value
  • 2. Identify competitive differentiators
  • 3. Explain customer-centric business transformation
SAP Customer Experience Solutions, Processes and Strategy41-50%- Business Process Integration
  • 1. Omnichannel customer engagement
  • 2. Integration with SAP Business Suite
  • 3. Lead-to-cash processes
- SAP CX Portfolio
  • 1. Customer data and experience management
  • 2. SAP Commerce Cloud capabilities
  • 3. SAP Emarsys and customer engagement
  • 4. SAP Sales Cloud and Service Cloud positioning
Customer Experience Use Cases and Industry Scenarios11-20%- Industry Applications
  • 1. B2B and B2C commerce use cases
  • 2. Retail customer experience scenarios
  • 3. Customer loyalty and retention strategies

>> Valid C-BCSCX-2502 Exam Topics <<

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q10-Q15):

NEW QUESTION # 10
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

Answer: B,C,D


NEW QUESTION # 11
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

Answer: C,D,E


NEW QUESTION # 12
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

Answer: A,B,E


NEW QUESTION # 13
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

Answer: C


NEW QUESTION # 14
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

Answer: A,C,D


NEW QUESTION # 15
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