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| Section | Weight | Objectives |
|---|---|---|
| Change Management and Adoption | - User adoption strategies - Training and enablement planning - Communication and rollout planning | |
| Delivery and Migration | 17% | - Slack delivery best practices - Role definition across Slack, partner, and client teams - End-to-end migration planning and execution |
| Slack Administration and Governance | - Workspace configuration and settings - Security and compliance controls - User lifecycle management | |
| Solution Design for Slack | - Channel strategy and governance model - Integration design with Salesforce ecosystem - Workspace architecture and design principles |
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NEW QUESTION # 30
Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?
Answer: D
Explanation:
The correct answer is B . The client wants to replace email and mandatory meetings with Slack channel updates, but they are concerned employees may miss important information. An org-wide default channel that is required is the best match because it ensures employees are automatically placed into the channel and cannot treat the channel as merely optional. This supports broad communication reach and reduces the risk of employees missing periodic updates. Option A is insufficient because an optional default channel does not fully address the concern that employees may miss updates. Option C, a multi-workspace public channel, may distribute communication across workspaces, but it does not by itself guarantee that all relevant employees are included or required to remain. Option D is close but less precise; the tested Slack channel type is specifically an org-wide default channel marked required. For enterprise communications, channel strategy must balance visibility, membership enforcement, and message discipline. A required org-wide default channel provides the strongest controlled communication path.
Reference topic: Channel Strategy - org-wide channels, default channels, required membership, executive communications, and reducing email/meeting dependency.
NEW QUESTION # 31
A large organization is using Slack and wants to delegate the management of specific workspace settings without giving full administrative control. Which administrative role should be assigned to a team member for this purpose?
Answer: A
Explanation:
Workspace Admins have the ability to manage specific workspace settings without having full control over all administrative functions, which is suitable for delegation purposes.
NEW QUESTION # 32
Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?
Answer: D
Explanation:
The correct answer is D . During discovery, the consultant must understand the client's current collaboration model and the pain points behind the business issue. The problem is not simply that shipments and announcements exist; the issue is that employees are not reliably informed. That points to gaps in communication workflows, channel strategy, announcement practices, operational visibility, and collaboration behavior. Option A is useful background, but the survey has already identified symptoms. The consultant now needs to understand why those symptoms occur. Option B is too narrow because shipment schedules alone will not explain broader employee communication breakdowns. Option C is unfocused and may produce irrelevant project noise. Option D is the strongest because it investigates the collaboration patterns that Slack is meant to improve: how teams communicate today, where information gets lost, who owns announcements, which channels exist, and how frontline or operational updates are distributed.
Reference topic: Discovery - pain-point analysis, current-state collaboration assessment, employee experience, communication gaps, and business outcome alignment.
NEW QUESTION # 33
In a small startup, how should the Slack learning curriculum be executed to cater to a team that is rapidly growing and constantly adapting?
Answer: A
Explanation:
For a small, rapidly growing startup, starting with basic functionality training and gradually introducing advanced features is effective. This approach accommodates new team members and allows for growth in Slack proficiency. Regular Q&A sessions and hands-on workshops ensure practical application and address specific queries, aiding in a deeper understanding of Slack as the team evolves.
NEW QUESTION # 34
A large corporation with multiple departments is adopting Slack. To ensure efficient communication while avoiding information overload, how should they configure their channel management settings?
Answer: B
Explanation:
This approach ensures that channels are created with a purpose, managed by department heads, and employees are subscribed to relevant channels, reducing information overload and maintaining efficient communication.
NEW QUESTION # 35
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