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CertShikenの専門家チームが君の需要を満たすために自分の経験と知識を利用してMicrosoftのMB-230認定試験対策模擬テスト問題集が研究しました。模擬テスト問題集と真実の試験問題がよく似ています。一目でわかる最新の出題傾向でわかりやすい解説と充実の補充問題があります。
| Section | Objectives |
|---|---|
| Implement omnichannel for customer service | - Omnichannel setup
|
| Analyze and improve customer service insights | - Reporting and dashboards
|
| Manage service level agreements (SLAs) and entitlements | - SLAs configuration
|
| Configure Dynamics 365 Customer Service | - Manage cases and queues
|
| Manage cases and knowledge | - Case management
|
CertShikenのトレーニング資料はあなたが試験の準備をしている知識をテストできて、一定の時間にあなたのパフォーマンスを評価することもできますから、あなたの成績と弱点を指示して、弱い点を改善して差し上げます。CertShikenのMicrosoftのMB-230試験トレーニング資料はさまざまなコアロジックのテーマを紹介します。そうしたら知識を習得するだけでなく、色々な技術と科目も理解できます。我々のトレーニング資料は実践の検証に合格したもので、資料の問題集が全面的で、価格が手頃ということを保証します。
質問 # 364
An organization uses Dynamics 365 Customer Service. The customer service queue is not implemented.
Customer service representatives (CSRs) are unable to keep up with an influx of email inquiries. Other employees must read and respond to messages that are routed to a customer service queue.
You need to create a queue for customer service emails.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
Explanation:
Create a queue in Customer Service app
To create or edit a queue
* Go to Settings > Service Management.
* Select Queues. (Step 1)
* To create a new queue, select New. (Step 2)
* Fill in the details.
* Select Save.
Step 3: Change the queue type to Public
Other employees must read and respond to messages that are routed to a customer service queue.
In Customer Service, you can create two types of queues:
Public queues: Create to let everyone in the organization view the queue and all of its items.
Private queues: Create with limited set of members to help those members easily view the queue items in that queue. Private queues streamline queue items for the members of that queue only and help to remove clutter from other user's views.
質問 # 365
You are a Dynamics 365 for Customer Service administrator.
Your company is trying to determine whether it needs to use standard or enhanced service-level agreements (SLAs).
You need to configure SLAs based on the requirements.
Which type of SLAs should you use? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
正解：
解説：
Explanation
質問 # 366
You are a Dynamics 365 Customer Service administrator.
Users inform you about situations in which child cases are not working correctly.
You need to configure the system to correct the issues.
What should you do in each situation? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
正解：
解説：
Explanation
Graphical user interface, text, application Description automatically generated
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-settings-parent-child-cases
質問 # 367
You are a Dynamics 365 Customer Service administrator.
Users inform you about situations in which child cases are not working correctly.
You need to configure the system to correct the issues.
What should you do in each situation? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
正解：
解説：
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-settings-parent-child-cases
質問 # 368
Drag and Drop Question
You are customizing a Dynamics 365 Customer Service implementation for a call center.
The call center wants to enable SMS as a channel for the customer service department.
You need to complete the SMS channel configuration.
Which account information should you use for each provider? To answer, drag the appropriate types of account information to the correct SMS channel provider. Each type of account information may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
正解：
解説：
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-sms-channel-twilio
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-sms-channel
質問 # 369
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高賃金の仕事には、優れた労働能力と深い知識が必要です。 MB-230試験に合格すると、夢の仕事を見つけるのに役立ちます。最高のMB-230質問トレントをクライアントに提供します。Microsoft受験者がMB-230試験に簡単に合格できることを目指しています。私たちが提供するMB-230学習教材は合格率とヒット率を高めるためのものです。準備と確認に少し時間をかけるだけで、MB-230試験に合格できます。時間と労力はほとんどかかりません。ソフトウェアを無料でダウンロードして、購入する前に試用できます。
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