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| Section | Weight | Objectives |
|---|---|---|
| Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
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NEW QUESTION # 65
Technicians can use the Windows mobile app for the execution of assigned activities. True or false?
Choose the correct answer.
Answer: A
NEW QUESTION # 66
Dispatchers can use the Windows mobile app for things like planning and dispatching. True or false?
Choose the correct answer.
Answer: B
NEW QUESTION # 67
Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.
Answer: C
NEW QUESTION # 68
In which cases can smartforms be used?
There are two correct answers.
Answer: C,D
NEW QUESTION # 69
What are the characteristics of a system with a clean core? (Choose the correct features) There are three correct answers.
Answer: A,B,C
NEW QUESTION # 70
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