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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Workspace Administration	9%	- Workspace visibility and configuration - Multi-workspace architecture design - Workspace creation and approval process
Topic 2: Security	15%	- Security governance and compliance - Audit and monitoring - Data protection and retention policies
Topic 3: Channel and User Group Administration	28%	- Archiving and deletion policies - User group creation and administration - Channel types and management
Topic 4: Fundamentals	9%	- User roles and responsibilities - Slack paid plan features - Workspace and organization settings and dashboards
Topic 5: User Lifecycle Management	14%	- Guest account management - Authentication and access control - User provisioning methods
Topic 6: App Administration	10%	- Workflow Builder usage - Integration management - App installation and configuration
Topic 7: Enabling Slack Success	15%	- Optimization and training - Analytics and usage measurement - Adoption strategy and best practices

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Salesforce Certified Slack Administrator Slack-Admn-201 Prüfungsfragen mit Lösungen (Q209-Q214):

209. Frage
You're a Workspace Admin for your organization's Slack instance. A new member in your workspace posts a question about a specific project in a #general channel and tags all project members.
What should you ask the member to do?
(Select the best answer.)

A. Delete the message, and direct the member to the help channel.
B. Post the question in a channel related to the project.
C. Start a direct message (DM) to the project team members individually to see if they know the answer.
D. Start a group direct message (DM) with project team members who may know the answer to the member's question.

Antwort: B

Begründung:
Slack recommends organizing discussions into appropriate channels for clarity and relevance:
"Questions or discussions about specific projects should happen in project-related channels to maintain topic focus and ensure all relevant stakeholders can view and contribute."
#general should be reserved for organization-wide announcements or broad discussions, not for project- specific questions. DMing individuals (A, B) bypasses team collaboration. Deleting the message (C) is unnecessarily punitive.
(Reference: Slack Administration Study Guide - Best Practices for Channel Organization)
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210. Frage
You're a prospective customer looking to purchase Slack for your organization of approximately 50 employees.
You need to ensure that the plan supports SAML single sign-on (SSO) for authentication.
Which plan(s) fit the requirement?

A. Enterprise Grid only
B. Business+ and Enterprise Grid
C. Pro, Business+, and Enterprise Grid
D. Free, Pro, Business+, and Enterprise Grid

Antwort: B

Begründung:
Slack's feature availability by plan states:
"SAML-based SSO is supported on Business+ and Enterprise Grid plans."
Pro and Free (B, C) plans do not support SAML SSO. Enterprise Grid only (A) is too restrictive - Business+ also supports it.
(Reference: Slack Administration Study Guide - Authentication and SSO Options)
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211. Frage
Large Inc has a number of apps pre-approved in the App Directory for their teams to use, but their admins want to nominate a group of "App Approval Ambassadors" in addition to their Workspace Owners. These
"Ambassadors" will be responsible for reviewing and approving or denying apps in a #plz-app-request channel.
How can the Org Admin ensure that these "Ambassadors" are able to most efficiently approve or deny apps?

A. Add the "Ambassadors" as "selected members or groups" to manage Approved Apps.
B. Promote the "Ambassadors" to Workspace Admins in Slack.
C. Promote the "Ambassadors" to Workspace Owners in Slack.
D. Have the "Ambassadors" conduct app review in the channel, using emoji to alert the Admins to whitelist the app.

Antwort: A

Begründung:
In Enterprise Grid, you can:
"Delegate app management by selecting specific members or user groups who are allowed to review, approve, and manage app requests." This provides a controlled and efficient way to expand app review capabilities without elevating users to Workspace Owner or Admin roles.
(Reference: Slack Administration Study Guide - App Management and Delegated App Approvals)
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212. Frage
Your company uses Slack Enterprise Grid.
An employee loses an office device that is logged into Slack.
What should an Org Admin do to mitigate risk?

A. Deactivate the user in Slack, and reactivate them once the device is located.
B. Notify the Workspace Owner(s) for the workspace(s) the user is a member of so they can temporarily remove the user from their workspace(s).
C. Ask the user to log out of the device by clicking End all sessions in their Slack settings.
D. Sign member out of the Enterprise Grid org by selecting Sign out of Slack in the admin dashboard.

Antwort: D

Begründung:
Slack's Enterprise Grid security recommendations state:
"Org Admins can remotely sign a member out of all sessions (desktop, mobile, web) via the admin dashboard to immediately prevent further access without deactivating the user." Asking the user (A) is unreliable because they lost the device. Deactivation (B) is extreme if the device may be recovered. Workspace-level action (D) is insufficient for org-wide risk.
(Reference: Slack Administration Study Guide - Managing Lost or Compromised Devices)
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213. Frage
As a Workspace Admin, you've been tasked with launching Slack at your company.
You need to provide resources for beginners to learn more about Slack on their own.
What are the two best ways you can help your coworkers access relevant Slack learning materials?
(Choose 2 answers.)

A. Ask members to review the 'Slack tutorials' section of the Help Center.
B. Guide members to the Slack resources library on slack.com.
C. Invite members to watch the on-demand "How to launch Slack at your organization" webinar.
D. Use the /feedback command or email feedback@slack.com to submit a support request to Slack.
E. Ask members to complete the Slack Certified Admin program.

Antwort: A,B

Begründung:
Slack suggests for onboarding users:
"Provide easy access to self-service resources like the Slack Help Center tutorials and the Slack Resources Library to allow beginners to explore at their own pace." The Slack Certified Admin program (C) is an advanced certification, not for beginners. Watching the webinar (D) helps admins, not general users. Submitting feedback (E) does not provide learning materials.
(Reference: Slack Administration Study Guide - Supporting New Slack Users)
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214. Frage
......

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