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「あきらめたら そこで試合終了ですよ」という『スラムダンク』の中の安西監督が言った名言があります。この文は人々に知られています。試合と同じ、試験もそのどおりですよ。試験に準備する時間が十分ではないから、ITIL-4-Foundation認定試験を諦めた人がたくさんいます。しかし、優秀な資料を利用すれば、短時間の準備をしても、高得点で試験に合格することができます。信じないでしょうか。CertJukenの試験問題集はそのような資料ですよ。はやく試してください。
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System | 20% | - Overview and purpose - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual improvement - Governance |
| Topic 2: ITIL Guiding Principles | 20% | - Collaborate and promote visibility - Focus on value - Progress iteratively with feedback - Think and work holistically - Start where you are - Optimize and automate - Keep it simple and practical |
| Topic 3: ITIL Practices | 30% | - General management practices
|
| Topic 4: Four Dimensions of Service Management | 15% | - Partners and suppliers - Value streams and processes - Information and technology - Organizations and people |
| Topic 5: Service Management Concepts | 15% | - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders - Products and services |
ITIL-4-Foundation問題集は一年間で無料更新サービスを提供することができ、ITIL-4-Foundation認定試験の合格に大変役に立ちます。そして、もしITIL-4-Foundation問題集の更新版があれば、お客様にお送りいたします。ITIL-4-Foundation問題集は全面的かつわかりやすいです。あなたはITIL-4-Foundation問題集をちゃんと覚えると、ITIL-4-Foundation試験に合格することは簡単です。では、試験を心配するより、今から行動しましょう。
質問 # 33
Which will NOT be handled as a service request?
正解：D
質問 # 34
What are the ITIL guiding principles used for?
正解：D
質問 # 35
In ITIL 4, what is the official purpose of the "improve" value chain activity?
正解：C
解説：
In ITIL 4, the 'improve' value chain activity is part of the service value chain within the service value system.
Its official purpose is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.
Option A matches the core wording of this purpose:
"Ensure the continual improvement of practices across all value chain activities." Even though the full ITIL statement also mentions products, services, and the four dimensions of service management, this option is the only one that directly reflects the continual improvement focus of the improve activity across the value chain.
Why the other options are not correct:
* B. Ensure services continually meet expectations for quality, costs, and time to marketThis is more aligned with design and transition, obtain/build, and deliver and support, which focus on planning, building, and delivering services that meet agreed requirements, costs, and time constraints.
* C. Ensure a shared understanding of the improvement direction for services across the organizationThis sounds closer to guiding principles or governance, and to some aspects of service level management and continual improvement planning, but it is not the formal purpose statement of the improve value chain activity.
* D. Ensure continual engagement and good relationships with all stakeholdersThis aligns strongly with the engage value chain activity, whose purpose is about understanding stakeholder needs, ensuring transparency, and maintaining relationships.
Therefore, A is the correct option because it directly reflects the official purpose of the 'improve' value chain activity in ITIL 4.
References (ITIL 4 Foundation):
* ITIL Foundation: ITIL 4 Edition - Service Value System, Service Value Chain - Improve activity (purpose)
* ITIL Foundation: ITIL 4 Edition - Overview of service value chain activities
質問 # 36
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?
正解：C
解説：
Incident management is typically closely aligned with the service desk, which is the single point of contact for all users communicating with IT. When a service is disrupted or fails to deliver the promised performance during normal service hours, it is essential to restore the service to normal operation as quickly as possible.
https://www.bmc.com/blogs/itil-v3-incident-management/
質問 # 37
Which statement about emergency changes is CORRECT?
正解：B
解説：
Emergency changes. These are changes that must be implemented as soon as possible; for example, to resolve an incident or implement a security patch. Emergency changes are not typically included in a change schedule, and the process for assessment and authorization is expedited to ensure they can be implemented quickly. As far as possible, emergency changes should be subject to the same testing, assessment, and authorization as normal changes, but it may be acceptable to defer some documentation until after the change has been implemented, and sometimes it will be necessary to implement the change with less testing due to time constraints. There may also be a separate change authority for emergency changes, typically including a small number of senior managers who understand the business risks involved."
https://itsm.tools/why-what-change-management/#:~:text=Emergency%20changes.&text=Emergency%20changes%20are%20not%20typically,they%20can%20be%20implemented%20quickly.
質問 # 38
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IT業界で仕事している皆さんはIT認定試験の資格の重要性をよく知っていているでしょう。IT認定試験には多くの種類があります。現在最も人気がある試験もいろいろあります。例えばITIL-4-Foundation認定試験などです。その中の試験、どちらを受験しましたか。もし一つの認証資格を持っていないなら、IT認定試験を申し込んで試験の資格を取得する必要があります。試験を受ける予定があれば、急いでCertJukenへ来て必要な情報を見つけましょう。CertJukenはあなたがITIL-4-Foundation認定試験に合格する保障ですから。
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