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Salesforce FS-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Managing Assets	5%	- Maintain assets and asset relationships - Track asset history and maintenance
Permissions and Sharing	5%	- Manage territory visibility and sharing rules - Configure permission sets and access
Configuring Mobility	10%	- Distinguish mobile app capabilities - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes
Managing Work Orders	23%	- Manage work order lifecycle, line items, and milestones - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products
Managing Inventory	8%	- Select inventory and price book models - Manage products, consumption, and returns
Managing Resources	16%	- Set up and manage crews and resource types - Manage time sheets, operating hours, and skills - Understand license types and deployment - Configure service territories and membership
Configuring Maintenance Plans	5%	- Schedule recurring work - Design and implement maintenance plans
Managing Scheduling and Optimization	28%	- Configure scheduling policies and optimization rules - Use dispatcher console and scheduling tools - Set up operating hours and availability - Manage service appointment lifecycle and assignment

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Salesforce Certified Field Service Consultant Sample Questions (Q53-Q58):

NEW QUESTION # 53
universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways aConsultant can configure maintenance plans to meet the requirements?
Choose 2 answers

A. Associate work type called site to maintenance plan
B. Auto generate work order with a 14 days generation horizon
C. Auto generate work order with 14-day generation time frame
D. Associate a required skill call site visits to maintain plans

Answer: B,C

Explanation:
A generation horizon is the number of days before the maintenance plan start date that work orders are generated. A generation time frame is the number of days before the maintenance plan end date that work orders are generated. To ensure that work orders are generated within 14 days of inspection due date, both the generation horizon and the generation time frame should be set to 14 days. Associating a work type calledsite or a required skill called site visits to maintenance plans would not affect the timing of work order generation, but would affect the scheduling and assignment of service appointments. References: https://help.salesforce.
com/s/articleView?id=sf.fs_maintenance_plans.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_work_types.htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_skills.htm&type=5

NEW QUESTION # 54
UniversalContainers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?

A. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
B. Create a custom mobile app that syncs articles based on Service Appointment assignments
C. Use Work Types to assign associated Articles to Work Orders.
D. Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.

Answer: D

Explanation:
Articles are records that contain information or instructions about products, services, or processes[168]. Work Orders are records that track customer requests for service such as repairs or maintenance[169]. Writing a workflow that associates Articles to Work Orders based on a picklist on the Work Order would allow Universal Containers to ensure its Technicians can access Knowledge Articles offline by creating a workflow rule that triggers when a picklist value on the work order is selected and adds the relevant articlesto the work order related list[170]. Using Work Types to assign associated Articles to Work Orders would not work because Work Types are records that define the standard tasks and duration for a specific type of work and do not have a direct relationshipwith articles[171]. Using the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app would not work because deep linking is a feature that allows launching one app from another app and does not affect offline access[172]. Creating a custom mobile app that syncs articles based on Service Appointment assignments would not work because it would require additional development and maintenance and would not leverage the existing Salesforce Field Service mobile app features[173]. References: https://help.salesforce.com/s/articleView?id=sf.knowledge_article_types.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_work_orders_knowledge_articles.htm&type=5https://help.salesforce.
com/s/articleView?id=sf.fs_work_types_overview.htm&type=5 https://help.salesforce.com/s/articleView?
id=sf.fs_mobile_deep_linking.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_mobile_overview.htm&type=5

NEW QUESTION # 55
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
B. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
C. Each Asset will have a Service Appointment that will represent the work needed for each machine.
D. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

Answer: D

Explanation:
This option allows tracking the required work for each machine separately, and scheduling a service appointment for each work order line item. References:https://help.salesforce.com/s/articleView?id=sf.
fs_work_order_line_items.htm&type=5

NEW QUESTION # 56
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

A. Utilize a custom Global Price Book and add all products as Price Book Entries.
B. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
C. Create customer-specific Price Books and add all products as Price Book Entries.
D. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

Answer: D

Explanation:
This option allows applying different prices for the same product based on the customer agreement, and avoids duplicating products that have standard prices. References:https://help.salesforce.com/s/articleView?
id=sf.fs_price_books.htm&type=5

NEW QUESTION # 57
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers

A. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
B. a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.
C. Leverage the Match Skills Work Rule when scheduling appointments.
D. Leverage the Match Skills Scheduling Policy when scheduling appointments.

Answer: B,C

Explanation:
These two options allow creating skills that represent qualifications and assigning them to service resources and work orders, and using a work rule to match skills when scheduling appointments. References:https://help.
salesforce.com/s/articleView?id=sf.fs_skills.htm&type=5

NEW QUESTION # 58
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