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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Object Manager and Lightning App Builder | 20% | - Fields, relationships, and schema - Lightning record pages and components - Standard and custom objects - Lightning App Builder and page layouts |
| Topic 2: Configuration and Setup | 15% | - Company and org settings - User management and security - Sharing model and access controls - Profile and permission sets |
| Topic 3: Productivity and Collaboration | 10% | - Activities, tasks, and events - Email and calendar integration - Chatter configuration |
| Topic 4: Data and Analytics Management | 17% | - Data validation and deduplication - Data security and quality - Reports and dashboards - Data import/export tools |
| Topic 5: Agentforce AI | 8% | - Use cases and limitations - AI assistant configuration |
| Topic 6: Service and Support Applications | 10% | - Knowledge and support tools - Case management - Entitlements and service contracts |
| Topic 7: Sales and Marketing Applications | 10% | - Forecasts and sales processes - Lead and opportunity management - Campaigns and products |
| Topic 8: Workflow/Process Automation | 15% | - Automation best practices - Salesforce Flow - Approval processes |
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NEW QUESTION # 206
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet this requirement?
Answer: B
NEW QUESTION # 207
The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an Opportunity. The administrator attempted the same edit without receiving an error.
How can the administrator validate the error the user is receiving?
Answer: A
Explanation:
Explanation
Log in as the user is a feature that can be used to validate the error the user is receiving. Log in as the user allows an administrator to access Salesforce as another user and perform actions on their behalf, such as editing an opportunity. This can help troubleshoot issues that are specific to a user's profile, role, or permissions. References: https://help.salesforce.com/s/articleView?id=sf.admin_login.htm&type=5
NEW QUESTION # 208
An administrator at Ursa Major Solar needs to send information to an external accounting system What workflow action should the administrator use to accomplish this?
Answer: B
Explanation:
Explanation
Outbound message allows you to send information to an external system as part of a workflow rule or approval process. You can use outbound message to specify which fields to send and which endpoint URL to send them to.
References: https://help.salesforce.com/s/articleView?id=sf.workflow_om_considerations.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.workflow_om_define.htm&type=5
NEW QUESTION # 209
Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team.
What should the administrator configure to meet this requirement?
Answer: B
Explanation:
Explanation
Record types are a way to assign different page layouts and picklist values to different users based on their business needs. To use two different page layouts for customer and partner accounts, create one record type for each account type and assign them to the appropriate page layouts and profiles. References:
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
NEW QUESTION # 210
Which tool should an administrator use to review recent configuration changes made in their org?
Answer: C
Explanation:
Explanation
Setup audit trail is a tool thatallows administrators to review recent configuration changes made in their org. It shows a list of up to 180 days of setup changes made by anyone in the org, including the date, time, user, and type of change. It can help administrators track who made whatchanges and when, and troubleshoot any issues caused by configuration changes. Critical updates are notifications that inform administrators of new features or enhancements that may impact their org; they do not show configuration changes made by users. Debug logs are records of database operations, system processes, and errors that occur when executing a transaction or running unit tests; they do not show configuration changes made by users either. Field history tracking is a feature that allows administrators to track changes to the values of certain fields on records; it does not show configuration changes made in setup.
References:https://help.salesforce.com/s/articleView?id=sf.monitorsetup.htm&type=5
NEW QUESTION # 211
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