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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: ITIL Service Value System	25%	- Governance - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Purpose and components of the Service Value System - Continual Improvement
Topic 2: ITIL Guiding Principles	15%	- Collaborate and promote visibility - Optimize and automate - Keep it simple and practical - Start where you are - Focus on value - Progress iteratively with feedback - Think and work holistically
Topic 3: Key Concepts of Service Management	20%	- Products and services - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders
Topic 4: Key Concepts of ITIL 4	15%	- Partners and suppliers - Information and technology - Value streams and processes - Organizations, people and culture
Topic 5: ITIL Practices	25%	- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.

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EXIN ITIL 4 Foundation Sample Questions (Q300-Q305):

NEW QUESTION # 300
Which statement about a service value stream is CORRECT?

A. It is used to provide governance
B. It is a value chain activity
C. It uses prescriptive inputs and outputs
D. It integrates practices for a specific scenario

Answer: D

NEW QUESTION # 301
How should automation be implemented?

A. By replacing human intervention wherever possible
B. By optimizing as much as possible first
C. By initially concentrating on the most complex tasks
D. By replacing the existing tools first

Answer: A

NEW QUESTION # 302
Which value chain activity is concerned with the availability of service components?

A. Deliver and support
B. Design and transition
C. Obtain/build
D. Plan

Answer: C

NEW QUESTION # 303
Which statement about value creating activities is CORRECT?

A. Each value stream should be designed with a specific combination of service value chain activities
B. A value stream is an operating model for creating value through products and services
C. Service value chain activities have pre-determined dependencies on ITIL practices
D. Organizations should ensure that each value stream is applicable to many scenarios

Answer: A

NEW QUESTION # 304
Which is the definition of an IT asset?

A. Any component that needs to be managed to deliver a service
B. Any financially valuable component that contributes to a service
C. Any request from a user that is a normal part of service delivery
D. Any change of state that has significance for the management of a service

Answer: B

NEW QUESTION # 305
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