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| Section | Weight | Objectives |
|---|---|---|
| Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Configuring Mobility | 10% | - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities |
| Managing Resources | 16% | - Set up and manage crews and resource types - Manage time sheets, operating hours, and skills - Understand license types and deployment - Configure service territories and membership |
| Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Managing Scheduling and Optimization | 28% | - Manage service appointment lifecycle and assignment - Configure scheduling policies and optimization rules - Set up operating hours and availability - Use dispatcher console and scheduling tools |
| Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products - Manage work order lifecycle, line items, and milestones |
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NEW QUESTION # 11
UniversalContainers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers
Answer: C,D
Explanation:
These two applications allow viewing all of the absence records at once, as they support displaying related lists on objects such as service resources or service territories. References:https://help.salesforce.com/s
/articleView?id=sf.fs_absences_overview.htm&type=5
NEW QUESTION # 12
When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there areno milestones listed when viewing the record.
How should this issue be resolved?
Answer: A
Explanation:
An entitlement process is a timeline that shows every step and milestone involvedin delivering support to a customer. To use milestones on work orders, a separate entitlement process associated to the work order object must be created and activated. Modifying the user's profile, updating public group membership, or assigning a Field Service Mobile License to the user would not enable milestones on work orders. References:
https://help.salesforce.com/s/articleView?id=sf.entitlements_process_overview.htm&type=5https://help.
salesforce.com/s/articleView?id=sf.entitlements_process_create.htm&type=5
NEW QUESTION # 13
Which two objects are required when configuring an optimization job? Choose 2? answers
Answer: B,C
Explanation:
These two objects are required when configuring an optimization job, as they define the scope and the criteria for the optimization process. References:https://help.salesforce.com/s/articleView?id=sf.
fs_optimizer_overview.htm&type=5
NEW QUESTION # 14
Universal Containers performs maintenance and repairs on Assets in the field and wants to increasefirst-time fix rates.
What should a Consultant include when creating a Work Order?
Answer: C
Explanation:
Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, andskill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_work_orders.htm&type=5
NEW QUESTION # 15
Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?
Answer: B
Explanation:
Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By using dripfeed, the system can handle same-day service appointments and adjust the technician's schedule accordingly.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_drip_feed.htm&type=5
NEW QUESTION # 16
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