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Cisco 500-442 Exam Syllabus Topics:

SectionObjectives
Configuration and Maintenance- System configuration management
- Upgrades and lifecycle management
System Administration- User and agent configuration
- Call routing and scripting basics
Troubleshooting and Monitoring- Logging and diagnostics
- Performance monitoring and fault isolation
Cisco Contact Center Enterprise Architecture- Deployment models and system architecture
- Core components overview (CUCM, CVP, UCCE)

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

Answer: B,E


NEW QUESTION # 32
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

Answer: A,D

Explanation:
In Cisco Contact Center Enterprise (CCE), the Web Administration tool provides a user-friendly interface for configuring various aspects of the contact center. The two configuration objects that can be managed using this tool are:A.Dialed Numbers:The Web Administration tool allows administrators to configure dialed numbers, which are essential for call routing and management within the contact center.B.Agents:The tool also enables the configuration of agent profiles, including their skills, availability, and other relevant settings critical for efficient call distribution and management.References:Cisco's official documentation on the Web Administration tool for CCE outlines the capabilities and configuration options available, including managing dialed numbers and agent settings.


NEW QUESTION # 33
Which tool can be used to verify the configuration of Basic Call settings?

Answer: C


NEW QUESTION # 34
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

Answer: A


NEW QUESTION # 35
When is the IVR leg established in a CCE Call Flow?

Answer: A

Explanation:
In a Cisco Contact Center Enterprise (CCE) Call Flow, the IVR leg is established when the Cisco Voice Portal (CVP) establishes an HTTP link with the VVB (Virtualized Voice Browser) or an IOS VXML Gateway. This connection is crucial for delivering and executing VXML scripts, which define the IVR's logic and caller interactions. The IVR leg's establishment is a key step in the call flow, enabling the system to provide self-service options, collect caller information, and route calls based on dynamic conditions.References:Cisco CCE and CVP documentation provides insights into call flow processes, specifically detailing the role of the VVB and the establishment of the IVR leg.


NEW QUESTION # 36
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