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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Engagement (GPE) Implementation45%- Setup and configuration basics
- Creating and managing action maps
- Agent experience and real-time insights
- Defining customer segments and engagement strategies
- Optimization and continuous improvement
Topic 2: Predictive Routing (GPR) Implementation40%- Getting started and prerequisites
- Testing, validation, and deployment
- Configuration and setup of GPR
- Performance monitoring and reporting
- Data preparation and model training
Topic 3: AI Fundamentals in Genesys Cloud CX15%- AI architecture and integration within Genesys Cloud CX
- Core AI concepts for customer engagement
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q107-Q112):

NEW QUESTION # 107
What role does the outcome score play in predictive engagement?
Response:

Answer: D


NEW QUESTION # 108
Which two insights can be derived from the Queue Detail View?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 109
Which two goals can GPE analytics help organizations achieve?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 110
Why would a user analyze a Segment Report in Predictive Engagement?
Response:

Answer: B


NEW QUESTION # 111
Which two insights can Segment Reports provide?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 112
......

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