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SAP C_C4HCX Exam Syllabus Topics:

SectionObjectives
Topic 1: Security and Identity Management- Data protection and compliance in CX solutions
- Authentication and authorization concepts
Topic 2: Integration and Extensibility- SAP Integration Suite concepts
- API management and event-driven architecture
- Extensibility options in SAP CX solutions
Topic 3: SAP Sales Cloud & Service Cloud- Omnichannel engagement scenarios
- Sales process automation and CRM capabilities
- Customer service management processes
Topic 4: SAP Marketing Cloud- Campaign management and orchestration
- Customer data and segmentation
- Personalization and journey orchestration
Topic 5: SAP Customer Experience Architecture- SAP CX solution integration landscape
- Composable enterprise and CX strategy
- End-to-end CX architecture principles
Topic 6: SAP Commerce Cloud- Product content and catalog management
- Extension and integration mechanisms
- Storefront and personalization concepts

>> C_C4HCX New Practice Materials <<

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q53-Q58):

NEW QUESTION # 53
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.

Answer: B,D


NEW QUESTION # 54
On which of the following runtimes/environments can you use serverless functions and microservices in a containerized environment?

Answer: C


NEW QUESTION # 55
What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?

Answer: A


NEW QUESTION # 56
When setting up profile views in SAP Customer Data Platform, why might an organization choose to maintain both the Unified Customer Profile and Contextual Profile views?
Note: There are 2 correct answers to this question.

Answer: B,D


NEW QUESTION # 57
What are valid features of SAP Commerce Cloud, composable storefront?
Note: There are 3 correct answers to this question.

Answer: B,C,E


NEW QUESTION # 58
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