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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Health Cloud Accredited Professional Exam |
| Exam Number: | AP-211 |
| Related Certifications: | Salesforce Administrator Salesforce Health Cloud Consultant |
| Exam Format: | Multiple select, Multiple choice |
| Available Languages: | English |
| Recommended Training: | Salesforce Health Cloud Documentation Salesforce Health Cloud Trailhead Modules |
| Exam Registration: | Salesforce Accredited Professional Credentials |
| Sample Questions: | Salesforce AP-211 Sample Questions |
| Exam Way: | Online proctored exam via Salesforce credentialing platform or authorized testing provider |
| Pre Condition: | No strict prerequisites required, but familiarity with Salesforce Platform and healthcare industry concepts is recommended. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/accredited-professional |
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NEW QUESTION # 99
A new user story requires an OmniScript to update an existing field on a custom SObject. Which two components should a consultant use to satisfy the requirement?
Answer: B,D
Explanation:
In OmniStudio, DataRaptor Load is the declarative tool used to update or insert records into Salesforce SObjects. Integration Procedures are used as best practice controller layers behind OmniScripts to orchestrate DataRaptors. OmniStudio separates presentation, guided interaction, Salesforce data access, and server-side orchestration through FlexCards, OmniScripts, DataRaptors/Data Mappers, and Integration Procedures.
DataRaptors, now also represented as Data Mappers in current OmniStudio terminology, declaratively extract, transform, and load Salesforce data for OmniStudio components. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Integration Procedures; DataRaptors) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - OmniStudio; DataRaptor; Integration Procedure
NEW QUESTION # 100
Bloomington Caregivers has set up Health Cloud and needs to analyze patient referrals through Salesforce reports and dashboards. Which Health Cloud unmanaged package should a consultant recommend to deliver a prebuilt dashboard and reports?
Answer: C
Explanation:
Salesforce delivers an unmanaged extension package titled ' Health Cloud Reports for Patient Referral Management ' which includes out-of-the-box dashboards and reports for referral conversion and tracking.
From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Health Cloud Reports for Patient Referral Management) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - Agentforce Health architecture and implementation
NEW QUESTION # 101
Bloomington Caregivers would like to bulk upload information to support Provider Search and Provider Relationship Card.
What are the two best practice recommendations to upload this information?
Choose 2 answers
Answer: B,C
NEW QUESTION # 102
Bloomington Caregivers has identified the need to encrypt data to comply with the Health Insurance Portability and Accountability Act (HIPAA). What are three key considerations when complying with HIPAA regulations using Salesforce Shield in conjunction with Bloomington Caregivers ' data strategy?
Answer: A,D,E
Explanation:
HIPAA compliance with Salesforce Shield focuses on: (1) Platform Encryption (encrypting PHI both at rest and in transit), (2) Field Audit Trail and Event Monitoring to track access and audit history, and (3) Data retention policies to retain and archive audit records. Salesforce Shield combines Platform Encryption, Event Monitoring, and Field Audit Trail to strengthen protection, monitoring, and auditability for sensitive information. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle.
The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Configuring data retention policies to ensure that records are retained for the appropriate length of time; Ensuring that sensitive data is encrypted both in transit and at rest; Implementing audit trails and regularly reviewing them to detect unauthorized access attempts # (Correct Answer)) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Shield
NEW QUESTION # 103
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information.
Which group of people should a consultant work with to identify pain points and define project requirements?
Answer: C
Explanation:
Step-by-Step Explanatio n:
Understanding the Scenario:
The provider aims to build a Contact Center using Health Cloud for patients to:
Set up appointments
Get billing answers
Update plan information
Salesforce's Best Practices for Requirements Gathering:
Salesforce Health Cloud documentation emphasizes collaborating with end users and technical stakeholders to uncover pain points and define requirements.
Extract from Health Cloud Admin Guide:
"Successful Health Cloud projects start with workshops that bring together key personas, such as contact center agents and care coordinators, with technical stakeholders including Salesforce admins and integration architects. These sessions surface pain points, business needs, and integration requirements."
- Reference: Administer Health Cloud - Implementation Best Practices
Who Should Be Involved?
Contact Center agent (Persona):
Directly understands patient needs and pain points during calls and chats.
Can highlight workflow, usability, and feature needs.
Salesforce administrator (Stakeholder):
Understands platform capabilities, permissions, and how features will be implemented or configured.
Integration architect (Stakeholder):
Critical for connecting Health Cloud to other systems (e.g., EHR, billing, insurance).
Ensures technical feasibility for integrations (e.g., real-time eligibility checks, appointment scheduling with external systems).
Why Other Answers Are Not Correct:
B: General physician and Marketing Cloud admin are not core to Contact Center workflows or technical design for scheduling/billing.
C: Sales administrator and Tableau developer focus on sales or analytics, not operational or integration workflows for Contact Centers.
D: Tableau developer and MuleSoft developer are more technical roles but not typically involved in initial workflow and requirements gathering at the Contact Center user level.
Official Document Extract:
From Salesforce Implementation Guides:
"It is essential to involve actual end users (such as agents) and platform administrators in requirements workshops, and to include an integration architect for designing connected experiences."
- Reference: Administer Health Cloud - Implementation Best Practices
Reference:
Administer Health Cloud - Implementation Best Practices
NEW QUESTION # 104
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