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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 13% | - Understand current state architecture - Document customer business needs, value and vision - Identify gaps between requirements and standard capabilities |
| Topic 2: Implementation | 38% | - License and access management - Order Capture setup - Product and pricing configuration - Post-sales process enablement - Initial setup and configuration - Industry-specific component setup - Contract management configuration - Data migration and integration |
| Topic 3: Test and Deploy | 13% | - Testing strategy and scenario design - Deployment planning and execution - User acceptance testing management |
| Topic 4: Solution Design | 36% | - Understand deployment tools and best practices - Define security and data access model - Validate data model fitment - Design future state business processes - Map Energy and Utilities Cloud components to requirements - Define future state architecture |
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NEW QUESTION # 69
During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?
Answer: B
NEW QUESTION # 70
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?
Answer: A,C
NEW QUESTION # 71
What can an administrator use to go through the post-installation steps before the Energy and Utilities Claud solution can be used?
Answer: C
NEW QUESTION # 72
A customer is ready to install the managed package for Energy and Utilities Cloud.
Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?
Answer: A,C
Explanation:
Prior to installing the managed package for Energy and Utilities Cloud, two critical Product Schedules settings must be enabled for all products to ensure a successful installation: Product Scheduling and Quantity Scheduling. These settings are prerequisite steps that enable the system to handle and manage the scheduling of products over time, crucial for the energy and utilities sector where products and services often have associated schedules for delivery, usage, and billing. Ensuring these settings are enabled allows for the seamless integration and functionality of the Energy and Utilities Cloud package with the existing Salesforce environment. Reference = Salesforce's setup and installation guides for Energy and Utilities Cloud specifically mention the requirement to enable Product Scheduling and Quantity Scheduling as part of the preparation steps before package installation. This information can be found in the Salesforce Help documentation related to product schedules: https://help.salesforce.com/articleView?id=products_schedules_overview.htm&type=5
NEW QUESTION # 73
4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require integrations with their customer information system (CIS) and billing systems.
What three common objects are typically part of this Integration?
Choose 3 answers
Answer: A,B,E
NEW QUESTION # 74
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