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| Section | Objectives |
|---|
| Salesforce and Slack Integration | - Use cases for business productivity integration - Connecting Slack with Salesforce CRM
|
| Security and Compliance | - Access control and authentication - Data retention and governance
|
| Integrations and Automation | - App installation and management - Workflow Builder and automation tools
|
| Slack Workspace Administration | - User and identity management - Workspace configuration and settings
|
| Slack Features and Collaboration | - Slack Connect and external collaboration - Channels, messaging, and workflows
|
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Salesforce Certified Slack Administrator Sample Questions (Q58-Q63):
NEW QUESTION # 58
Your organization is choosing an identity provider (IdP) and preparing to launch Slack Enterprise Grid.
You want users to start working in Slack as soon as possible.
What is the best way to create new users so they can start working on your Enterprise Grid?
- A. Choose and configure your IdP before configuring single sign-on (SSO), since end users can't sign in to Enterprise Grid without SSO.
- B. Add all new users to your Enterprise Grid as guests, so their sign-in process is not disrupted after you choose an IdP and configure SSO.
- C. Use Slack's built-in authentication, which will prompt members to sign in using their email address and Slack password.
- D. Downgrade your Slack plan to Business+ and turn off SSO.
Answer: A
Explanation:
Slack requires:
"Enterprise Grid must use an identity provider (IdP) to manage authentication via SSO before users can sign in. SSO must be configured first for member access." Options A and B bypass the necessary authentication process and would create user confusion later.
Downgrading to Business+ (C) defeats the purpose of deploying Enterprise Grid.
(Reference: Slack Administration Study Guide - Preparing Identity Management for Enterprise Grid)
NEW QUESTION # 59
You're a Workspace Owner at Acme Inc. You notice that the #help-benefits channel receives a large number of off-topic requests related to payroll. This creates noise and confusion in the channel.
In which two ways can you help address this issue?
Choose 2 answers
- A. Encourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.
- B. Encourage channel owner(s) from the benefits team to add members of the payroll team to help benefits to respond to each payroll request.
- C. Work with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.
- D. Work with the benefits team to set a dear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.
- E. Use the share feature in Slack to notify the payroll team of each request that has been posted in the #help-benefits channel via direct message (DM).
Answer: A,D
NEW QUESTION # 60
The Sales team at Large Inc is having trouble figuring out the role Slack should play in their work day. The Sales team travels often and prioritizes time with customers. They don't have a lot of time to attend training.
Which two of the four strategies would help increase adoption on the Sales team? (Choose two.)
- A. Run a campaign promoting the Slack mobile app, so the Sales team understands the value of mobility and persistent communications.
- B. Send out a weekly email campaign for two months to use Slack with the warning that Slack access will be denied to anyone that joins Slack after the two-month email campaign is finished.
- C. Survey the Sales team to understand what currently makes their job difficult and determine which apps
/integrations and workflows to prioritize. - D. Install the Salesforce app in the Sales workspace immediately, as this is the number one integration for Sales teams using Slack.
Answer: A,C
Explanation:
Two critical elements in Change Management are understanding user needs and promoting solutions that fit their workflows.
* Running a campaign promoting Slack's mobile app addresses their need for mobility. Slack documentation notes:
"Promoting the Slack mobile app to teams that are highly mobile ensures they remain connected to important communications and workflows."
* Surveying the Sales team will help prioritize relevant integrations and workflows based on real-world challenges they face:
"Understanding end-user pain points is crucial for designing Slack solutions that users find genuinely helpful." Simply installing the Salesforce app without understanding their needs may not be effective, and using threats (option B) is contrary to Slack's recommended adoption strategies.
(Reference: Slack Administration Study Guide - Driving Slack Adoption and Change Management)
-
NEW QUESTION # 61
You're an Org Owner at a financial company and administer 20 workspaces on a Slack Enterprise Grid plan.
Your company is concerned about staying in compliance with government-mandated regulatory requirements across all communication tools.
What is the first step you should take to ensure that communications remain compliant for your company?
(Select the best answer.)
- A. Promote a member of your compliance team to Org Owner.
- B. Implement eDiscovery within Slack to ensure that all communications are archived.
- C. Implement a 24-hour retention policy in Slack to ensure that sensitive communications are removed within a day.
- D. Meet with your compliance and legal teams to set policies for Slack at your company.
Answer: D
Explanation:
Slack compliance best practices state:
"Before configuring Slack for compliance, companies should meet with legal and compliance teams to set internal communication, retention, and monitoring policies tailored to regulatory requirements." Implementing eDiscovery (D) is important later, but setting policies first ensures the correct technology choices. B and C may not align with regulatory needs without first setting clear policies.
(Reference: Slack Administration Study Guide - Compliance and Legal Alignment)
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NEW QUESTION # 62
Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?
- A. The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
- B. The number of messages posted in the #help-hr triage channel over the past 30 days
- C. The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
- D. Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
Answer: A
Explanation:
The most accurate approach is to use Slack's analytics to compare direct message usage across different workspaces.
Slack documentation states:
"Workspace-level analytics allow Admins to view the percentage of messages sent via direct messages versus public or private channels. Comparing this across teams highlights differences in Slack usage patterns." Only option A directly provides a comparative analysis to see if HR's behavior is different from the rest of the org.
(Reference: Slack Administration Study Guide - Workspace Analytics and Communication Patterns)
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NEW QUESTION # 63
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