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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 2	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 3	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 4	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 5	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q36-Q41):

NEW QUESTION # 36
Which statement about service requests is CORRECT?

A. Service requests are only applicable for IT-related needs
B. Service requests are submitted via agreed channels
C. Service requests require approval from senior management
D. Service requests are always handled as incidents

Answer: B

NEW QUESTION # 37
What does a digital organization have to do to create or maintain a competitive advantage?

A. Provide multiple, integrated support channels for products and services
B. Use digital products to automate interactions with consumers
C. Deliver innovative new products and services quickly and reliably
D. Change how the IT function develops products and services

Answer: C

Explanation:
A digital organization gains competitive advantage by being able to create, evolve, and deliver valuable offerings quickly and reliably. This is one of the central ideas behind HVIT: not just adopting digital technology, but using it to compete more effectively through innovation, speed, and dependable delivery.
A may help in some cases, but automation alone does not guarantee competitive advantage. C improves service experience but is too narrow. D may be part of the transformation, but the question asks what the organization must do to create or maintain competitive advantage, and that is best captured by delivering innovative products and services quickly and reliably.
So B is the correct answer.
=========

NEW QUESTION # 38
What provides value to the organization by ensuring that there is end-to-end management over the organization's suppliers through a single entity?

A. Shift-left
B. Workforce planning and management
C. Integration and data sharing
D. Service integration and management

Answer: D

NEW QUESTION # 39
An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?

Answer:

Explanation:
Integrating supplier activities into organization's value streams

NEW QUESTION # 40
An organization is aiming to develop a partnership relationship with their service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization. Which initiative is the BEST way to achieve it?

Answer:

Explanation:
Develop interpersonal skills and service empathy in all teams

NEW QUESTION # 41
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