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To be eligible for the CIS-ITSM exam, candidates must have at least six months of experience working with ServiceNow IT Service Management solutions. Candidates must also complete ServiceNow's IT Service Management Fundamentals course before taking the exam. CIS-ITSM Exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete the exam.

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ServiceNow is a cloud-based platform that is used to provide IT service management (ITSM) support to organizations. To ensure the highest level of quality and efficiency, ServiceNow offers a certification program for IT professionals. One of the certifications offered is the Certified Implementation Specialist - IT Service Management (CIS-ITSM). The CIS-ITSM Certification validates the skills and knowledge of IT professionals in ServiceNow ITSM implementation.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q151-Q156):

NEW QUESTION # 151
Which of the following statements is true regarding Group Type?

Answer: D

Explanation:
Explanation/Reference:


NEW QUESTION # 152
A company has a custom object, Order__c, that has a required, unique, external ID field called Order_Number__c.
Which statement should be used to perform the DML necessary to insert new records and update existing records in a List of Order__c records?

Answer: C

Explanation:
Explanation


NEW QUESTION # 153
For an incident, which of the following are used when calculating the value of the Business Duration field?

Answer: C

Explanation:


NEW QUESTION # 154
Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?

Answer: C

Explanation:
The implementation requirement maps directly to A. Flow Actions; therefore A is correct. Change Management uses models, model states, state-transition conditions, flows, approval policies, risk controls, conflict detection, change tasks, CI relationships, and access criteria to implement controlled change lifecycles. The model defines the fit-for-purpose process while supporting automation without requiring direct modification of protected baseline logic. A Flow Designer action has Inputs, Action Steps, and Outputs.
Inputs provide data to the action, steps perform the work, and outputs expose reusable results to the calling flow or subflow. Processes and subprocesses are not the structural components of an action definition. The remaining choices are not the best fit. B. Flow Activities; C. Flow Steps; D. Action Pills. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS- ITSM curriculum. Study Guide Topics: Change Management; baseline configuration; roles and access; lifecycle and automation behavior.


NEW QUESTION # 155
The Knowledge [kb_knowledge] table is extended from _________ .

Answer: B

Explanation:
Explanation
Knowledge [kb_knowledge] is a base table; it does not extend another table


NEW QUESTION # 156
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