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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Fundamentals	9%	- Roles and responsibilities of Owners and Admins - Workspace and organization-level settings and dashboards - Slack plan features and capabilities
Channel and User Group Administration	28%	- User groups: creation, management and permissions - Slack Connect and external collaboration - Channel naming, policies, archiving and deletion - Channel types: public, private, shared, org-wide
User Lifecycle Management	14%	- Guest user management and access controls - Authentication methods: SSO, SAML, SCIM, JIT - Role assignment and permission management - User provisioning, onboarding and offboarding
Enabling Slack Success	15%	- Adoption strategy and best practices - Analytics, usage metrics and optimization - Change management and training
Security	15%	- Enterprise Key Management and security settings - Data protection, retention and DLP policies - Security governance, risk and compliance - Access control and device management
App Administration	10%	- Workflow Builder: automation and integration - Salesforce-Slack integration features - App installation, approval and governance policies
Workspace Administration	9%	- Workspace creation, approval and lifecycle - Enterprise Grid multi-workspace management - Workspace visibility and structure design

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Salesforce Certified Slack Administrator Sample Questions (Q14-Q19):

NEW QUESTION # 14
When a workspace's settings are changed to make single sign-on (SSO) mandatory, which series of events will members experience?
(Select the best answer.)

A. They'll receive a Slackbot message in the workspace requiring them to click an authentication link to validate $50
B. They'll receive an email that contains a link they'll use to connect and authenticate their Slack account with their account in their SO provider.
C. They'll receive a notification from their SO provider and be logged out immediately from the Slack workspace.
D. They'll be immediately logged out and be required to authenticate their identity using sso before logging back in.

Answer: D

NEW QUESTION # 15
You're working with other Workspace Admins to define the criteria to approve requests to convert public channels to private What is one example of an acceptable reason to convert a public channel to private?

A. Several members in the channel arc also communicating by direct message (DM).
B. Channel members need to share sensitive files which should not be accessible by the wider workspace.
C. Channel membership is low; in the single digits
D. Members of the workspace do not wish to be notified of new content in the channel.

Answer: B

NEW QUESTION # 16
You re an Org Admin for an organization with an Enterprise Grid plan. You receive a list of several full members who will be leaving the organization in 5 days, with the instruction to deactivate their accounts after their departure.
What is the best way to do this?

A. Contact Slack via /feedback to get the members deactivated.
B. Request the Primary Org Owner do this, as they are the only one who can perform this action.
C. Deactivate the members utilizing the SCIM API.
D. Deactivate the members in the Organization Settings 'Members' tab.

Answer: D

NEW QUESTION # 17
You're the Grid Owner for your sales company's Slack Enterprise Grid instance. Departments are spread across multiple workspaces and collaborate with their customers through Slack Connect.
Your company is growing quickly, and you want to have more control over external collaboration. You decide to set up an external workspace dedicated to Slack Connect channels. This workspace should include all current users, plus any future users.
What is the easiest and most efficient way to go about adding users to the new workspace? (Select the best answer.)

A. Use the workspace's admin dashboard to add all users within your organization.
B. Use an org-wide default channel to introduce the new workspace and its purpose. Ask all users who are currently using Slack Connect to join the workspace.
C. Make the workspace a default workspace for all current and future users.
D. Sync all current and future users to the workspace using identity provider (IdP) groups.

Answer: C

Explanation:
The most efficient method to ensure all users are automatically added is:
"Make the workspace a default workspace for the Enterprise Grid organization. This way, all current and future members will automatically be added without manual intervention." Syncing IdP groups (Option D) could work but requires additional setup complexity and group management.
(Reference: Slack Administration Study Guide - Default Workspace Management in Enterprise Grid)

NEW QUESTION # 18
Jose works at Globex and is a Slack administrator and Champion.
He receives several Slack direct messages per day from employees looking for more information on a range of topics, such as how to connect apps to their Slack workspace and where to find training materials.
Jose wants to encourage Slack best practices among employees. Which course of action should Jose take in this situation?

A. Respond to each employee via direct message with the answer to their question.
B. Post their question on their behalf in a public #help channel and respond in thread.
C. Ask the question, and if they are still unable to find the answer, post their own question in a public
#help channel, where Jose and his team will respond in thread.
D. Ask the employees to post their own question in a public #help channel, where Jose and his team will respond in thread.

Answer: D

Explanation:
Slack best practices encourage public discussions to:
"Make answers discoverable to others who might have the same question later, reduce redundant inquiries, and model a culture of openness." By encouraging employees to post their questions in a public help channel, Jose reinforces using public channels and helps build a searchable knowledge base.
(Reference: Slack Administration Study Guide - Promoting Open Communication and Knowledge Sharing)
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NEW QUESTION # 19
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