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| Section | Objectives |
|---|---|
| Quality and Reliability Management | - Total Quality Management (TQM)
|
| Operations Strategy and Performance | - Operations strategy development
|
| Operations Processes and Systems | - Process design and analysis
|
| Performance Improvement in Operations | - Continuous improvement approaches
|
| Operations Management Concepts | - Performance objectives of operations
|
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NEW QUESTION # 122
In order to keep processing costs down, which of the following should a company opt for in terms of operating processes?
Answer: C
Explanation:
2 is the correct response. This is the only response where both characteristics given keeps costs down. High volume means a lower unit cost and higher profits. Low variety keeps costs down as you don't need to produce many different products. In the other three options high variety, high variation and high visibility all lead to increased costs. P. 50
NEW QUESTION # 123
Which of the following situations would use a fixed-position layout?
Answer: C
Explanation:
Ship construction would used a fixed-position layout. This is when you're making something that is too big/ heavy to pass through a traditional factory / conveyor belt set up. So rather than the item passing to different teams/ departments, each team / department comes to the item when it is their time to work on it. In the other examples the item (vehicle, food in the supermarket or buffet) the products get moved around- the ship is the only item that remains where it is. This question is based on the 4 types of Plant Layout on p.17. This could form part of a drag and drop question too.
NEW QUESTION # 124
Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
Which of the 5 Performance Objectives of Operations Management is Logan focusing on?
Answer: B
Explanation:
This is dependability because it relates to keeping promises to customers. This is from p.37.
NEW QUESTION # 125
A manufacturing company makes taps which they advertise with a guarantee of durability for 10 years. At which point in time would you expect most defects to be found?
Answer: C
Explanation:
The correct answer is within the first year. Failure rates is depicted as a 'bathtub' curve- most defects are found right at the beginning of an item's lifespan, and right at the end. This is why option 1 is correct. See p.94 for more details.
NEW QUESTION # 126
Isobel is an Operations Manager at a plastics company and is conducting a Failure Mode and Effective Analysis (FMEA) on some products that the company manufactures. Which of the following areas would malfunctions be detected in when conducting a FMEA? Select TWO
Answer: C,D
Explanation:
FMEA is categorised into two parts; design and process. This is from p.97
NEW QUESTION # 127
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