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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Energy and Utilities Cloud Overview | 15% | - Key use cases for utilities companies - Industry overview and business challenges - Energy and Utilities Cloud features and capabilities |
| Topic 2: Service and Support Processes | 20% | - Outage management and restoration processes - Customer engagement and self-service portals - Service order and work order management - Case management for utilities |
| Topic 3: Energy and Utilities Cloud Configuration | 25% | - Integration with other Salesforce products - Customizing page layouts and record types - Configuring industry-specific features - Setting up Energy and Utilities Cloud |
| Topic 4: Meter and Usage Management | 20% | - Meter lifecycle management - Meter data integration - Usage data processing and analytics - Service point and premise management |
| Topic 5: Energy and Utilities Cloud Data Model | 20% | - Standard and custom objects for Energy and Utilities Cloud - Meter data management - Data relationships and hierarchies - Account and contact model for utilities |
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NEW QUESTION # 36
An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders.
How does the team get the required components into their development environment?
Answer: B
Explanation:
When the implementation team requires specific components from the Energy and Utilities Cloud Large Account Sales Management application in their development environment, the recommended approach is to follow the Salesforce documentation on migrating components. This process involves identifying the necessary components and utilizing Salesforce ' s deployment tools (such as change sets or the Salesforce CLI) to move them from one environment to another. This method ensures a controlled and systematic approach to customization and development, aligning with Salesforce ' s best practices for environment management and application development. References = Salesforce documentation provides extensive guides on environment management and the migration of components between environments. This includes using deployment tools and following best practices to ensure seamless and efficient development processes:
https://developer.salesforce.com/docs/atlas.en-us.dev_lifecycle.meta/dev_lifecycle/
NEW QUESTION # 37
An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared tostandard Salesforce Communities?
Answer: D
Explanation:
The Energy and Utilities Cloud Communities license provides significant value by extending the same data model, user interfaces, integrations, and processes used in the call center to the self-service portal built with Salesforce Communities. This ensures a consistent and integrated experience across customer service touchpoints, enabling customers to access personalized services, manage their accounts, and interact with the utility provider through a self-service portal that mirrors the functionality available to call center agents.References= Salesforce Energy and Utilities Cloud documentation on community portals and self-service highlights the ability to extend call center capabilities to customer self-service platforms, providing a cohesive and efficient customer experience:https://www.salesforce.com/products/community-cloud/industries/energy-utilities/
NEW QUESTION # 38
Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers
Answer: A,D
NEW QUESTION # 39
An energy company provides electricity to business customers. There are several cost components for electricity.
How would a consultant model these cost components in Energy and Utilities Claud?
Answer: A
NEW QUESTION # 40
An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object.
How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?
Answer: B
Explanation:
To include a specific clause in a DOCX template based on the condition that the contract energy volume is higher than 10 MegaWatts, creating a custom formula within a DataRaptor Extract is the appropriate approach. This method allows for dynamic content generation in documents based on data-driven conditions. By utilizing a custom formula in DataRaptor Extract, the administrator can specify that the additional operational costs clause should only appear in the generated document when the contract's energy volume exceeds the defined threshold. Reference = The use of DataRaptor for dynamic document content generation is detailed in the Salesforce Industries CPQ documentation, where it outlines how to use DataRaptor Extracts to manipulate and conditionally display data in templates: https://help.salesforce.com/articleView?id=industries_cpq_dataptor.htm&type=5
NEW QUESTION # 41
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