P.S.Xhs1991がGoogle Driveで共有している無料の2026 Salesforce Plat-UX-101ダンプ：https://drive.google.com/open?id=1ZPVzif3vQrVDi7hcWoyVdClPBZgsiX-Z
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| Section | Weight | Objectives |
|---|---|---|
| UX Fundamentals | 16% | - Usability and Information Architecture - Human-Centered Design Principles - Branding and Visual Design Impact - Accessibility and Inclusive Design |
| Prototyping & Validation | - Usability Testing and Iteration - Prototyping Methods | |
| Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Salesforce Platform UX Implementation | - Mobile UX and Responsive Design - Lightning Design System (SLDS) - Declarative UX Configuration | |
| Discovery | 13% | - User Needs and Requirements Gathering - Salesforce UX Personas and Processes - Research Methods and Tools - Business Value of Salesforce UX |
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質問 # 28
A sales representative wants to personalize their own user experience. Which recommendation should be made to provide more intuitive access to regularly used content?
正解：A
解説：
The study guide identifies C. Personalize the Navigation bar as the correct recommendation.
The question focuses specifically on an individual sales representative who wants more intuitive access to regularly used content. Personalized navigation directly addresses that need by allowing the user's frequently accessed destinations to be easier to reach within their normal Salesforce workflow.
Option A, customizing the Home page theme, changes visual presentation rather than improving direct access to regularly used content.
Option B, setting up Quick Links in the Utility bar, may appear plausible as a shortcut mechanism, but it is not the personalization approach selected by the source. The study guide consistently associates Navigation bar personalization with adapting frequently accessed Salesforce items to an individual user's working pattern.
The UX principle is to reduce unnecessary navigation for high-frequency tasks. When users repeatedly access the same objects or destinations, allowing those resources to be represented directly in their navigation reduces search effort and supports faster task completion.
Thus, according to the guide, the appropriate user-level personalization is to personalize the Navigation bar.
Study Guide reference/topics: Personalized Navigation, frequently used content, Salesforce user experience, Declarative Design.
質問 # 29
Cloud Kicks has already identified its user personas and is working with a UX Designer who wants to synthesize what the company knows about its users to create a shared understanding with the rest of the organization.
Which tool should the designer use?
正解：A
解説：
An Empathy Map is a tool used in UX design to synthesize and articulate what a design team knows about a user group. It helps in creating a shared understanding of user needs within an organization. The key features of an Empathy Map include:
User Insights: It captures what users say, think, do, and feel, providing a holistic view of their experiences and perspectives. This helps in understanding users at a deeper level.
Shared Understanding: By visualizing user attitudes and behaviors, an Empathy Map facilitates a common understanding among team members and stakeholders, ensuring that design decisions are aligned with user needs.
An Executive Summary (option A) provides a high-level overview of project objectives and outcomes but does not delve into user-centric insights. Prioritizing a Backlog (option C) is more about organizing and prioritizing tasks and features rather than synthesizing user research findings.
Reference:For guidelines on creating and using Empathy Maps, UX design resources such as the Nielsen Norman Group and the Interaction Design Foundation offer articles and guides on this and other UX research synthesis tools. These resources explain how to effectively use Empathy Maps to gain insights into user needs and foster empathy within design teams.
質問 # 30
Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?
正解：C、D
解説：
Human-centered design is a practice where designers focus on people and their context, and seek to understand and solve the right problems for them.Human-centered design involves the following elements1:
Empathy. Designers need to genuinely care about the people they design for, and build empathy by immersing themselves in the community that will use their products or services.
Creativity. Designers need to find creative ways to solve users' problems, and generate multiple ideas and prototypes that can be tested and refined.
Business needs. Designers need to make their products or services commercially successful, and align them with the goals and values of the organization.
To incorporate human-centered design across its organization, Cloud Kicks should adopt the following two practices:
Observing user behavior. Designers should conduct user research and communicate with their users regularly, to understand their needs, motivations, challenges, and goals. Observing user behavior can help designers to identify the pain points and opportunities for improvement, and to validate their assumptions and hypotheses.
Putting oneself in the situation of the end user. Designers should empathize with their users, and try to see the world from their perspective. Putting oneself in the situation of the end user can help designers to create products or services that are relevant, useful, and desirable for them.
The following two practices are not aligned with human-centered design, and should be avoided:
Including innovative ideas to showcase technology. Designers should not prioritize technology over people, and should not include features or functions that are not necessary or beneficial for the users. Including innovative ideas to showcase technology can lead to products or services that are complex, confusing, or frustrating for the users.
Creating requirements based on business leaders' priorities. Designers should not ignore the voice of the users, and should not create products or services that only satisfy the business needs. Creating requirements based on business leaders' priorities can lead to products or services that are irrelevant, useless, or undesirable for the users.
質問 # 31
Cloud Kicks' research team provides its UX Designer with a readout stating the design for the solution does not properly account for use by visually impaired people. How should the design be updated?
正解：C
解説：
The uploaded UX Designer study guide identifies B. Optimize for color contrast-ratio and screen-reading technology as the correct answer.
The research finding is specifically that the solution does not adequately account for users with visual impairments. The study guide therefore directs the UX Designer toward accessibility improvements that affect how information can be perceived visually and through assistive technology.
Improving color contrast supports users who may have difficulty distinguishing foreground content from its background. Supporting screen-reading technology allows users who cannot rely on visual presentation to access the interface through an alternative presentation of its structure and content.
Option A proposes a separate version of the portal. The study guide does not recommend segregating visually impaired users into a different experience; instead, accessibility should be incorporated into the main design.
Option C concerns HIPAA requirements and does not address the visual-accessibility problem described.
The key UX principle is that accessibility should be integrated into the product experience. The correct response is therefore to improve the existing design so that it works with relevant accessibility needs and assistive technologies.
Study Guide reference/topics: Accessibility, color contrast, screen readers, visually impaired users, UX Fundamentals.
質問 # 32
Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people.
How should the design be approached?
正解：C
解説：
The design should be optimized for color contrast-ratio and screen-reading technology, as these are the best practices for designing for visually impaired people12.Color contrast-ratio is the difference in brightness and color between the foreground and the background of a text or an image3.A high color contrast-ratio makes the text or the image more visible and readable for people with low vision or color blindness4. Screen-reading technology is a software that converts text and images on a screen into speech or braille output for people who are blind or have severe vision loss. A design that is compatible with screen-reading technology ensures that the content and functionality of the product are accessible and understandable for these users.Accessibility Standards - Salesforce Help,How to Configure Salesforce for your Blind and Low Vision Users - Salesforce Admins,Color Contrast Ratio - WebAIM,Color Contrast Checker - WebAIM, [Screen Readers - WebAIM], [Screen Reader User Survey #8 Results - WebAIM] The correct answer is B. When designing for a visually impaired audience, it is important to optimize for color contrast-ratio and screen-reading technology. This will ensure that the design is accessible to those with visual impairments. Color contrast-ratio ensures that the text is easily readable, while screen-reading technology allows people with visual impairments to access the content on the website using a screen reader. Additionally, Salesforce has some great resources on designing for accessibility, such as their Accessibility Design Guide [1] and their Accessibility Best Practices [2].
[1]https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce-accessibility-design-guide.pdf[2]https://developer.salesforce.com/docs/atlas.en-us.salesforce_accessibility_best_practices.meta/salesforce_accessibility_best_practices/accessibility_best_practices_intro.htm
質問 # 33
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P.S. Xhs1991がGoogle Driveで共有している無料かつ新しいPlat-UX-101ダンプ：https://drive.google.com/open?id=1ZPVzif3vQrVDi7hcWoyVdClPBZgsiX-Z