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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Strategy Designer Exam |
| Exam Number: | Certified-Strategy-Designer |
| Real Exam Qty: | 60-65 |
| Related Certifications: | Salesforce Certified Designer |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Format: | Multiple-select, Scenario-based, Multiple-choice |
| Exam Price: | USD 200 + applicable taxes |
| Certificate Validity Period: | 1 year (maintenance required annually) |
| Exam Duration: | 105 minutes |
| Recommended Training: | Salesforce Strategy Designer Certification Prep (Trailhead) |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Certified-Strategy-Designer Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | No mandatory prerequisites; recommended 2+ years experience in strategy, solution design, or related fields; hands-on Salesforce experience |
| Official Syllabus URL: | https://help.salesforce.com/s/articleView?id=005298981&language=en_US |
>> Certified-Strategy-Designerテスト模擬問題集 <<
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質問 # 143
Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?
正解：A
解説：
The metric that should define a successful transformation outcome is increased goal completion rate. This metric measures how often customers are able to complete their intended tasks or goals through the automated online chat experience, such as finding information or self-service tools. It indicates the effectiveness and satisfaction of the chat experience. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/measure-the-success-of-the-initiative
質問 # 144
A strategy designer is teaching a marketing team how to use the How Might We format for challenge framing.
What is the reason the statement should sav "How might we" instead of "How will we"?
正解：A
解説：
The How Might We format for challenge framing uses the word "might" instead of "will" because it implies a sense of possibility and curiosity, rather than certainty or obligation. It allows the team to explore solutions without committing to one right away, which encourages creativity and experimentation. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/frame-c
質問 # 145
A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?
正解：A
解説：
The best tool to explore the collaboration, structure, and processes that will be required to deliver a new customer experience with digital and environmental touchpoints is a service blueprint, as this helps illustrate how different actors, touchpoints, channels, activities, and resources interact and support each other in delivering the service. A journey map or an empathy map may not be able to capture the backstage aspects of service delivery.
質問 # 146
A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?
正解：C
解説：
The format of the design challenge statement is how might we + verb + user + need + context, which is a solution-free way of framing a problem or opportunity space. Option B reflects this format by asking how might we save our existing customers time by preemptively serving them the info they need to deflect customer support calls. Option A is an example of a user story, which is a solution-oriented way of expressing a user requirement. Option C is an example of a goal statement, which is a high-level way of expressing a desired outcome.
質問 # 147
The design team is working on a high-fidelity prototype to create a more enjoyable user experience. The development team is busy and focused on the build, so the design team wants to engage them efficiently.
What is a key reason why they would engage the developer team?
正解：C
解説：
Explanation
The key reason why the design team would engage the developer team is to validate technical limitations.
Technical limitations are constraints or challenges that affect the feasibility or viability of a solution, such as platform capabilities, integrations, performance, security, or scalability. The design team should consult with the developer team to understand and address these limitations, and ensure that the solution is realistic and achievable. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/engage-
質問 # 148
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Certified-Strategy-Designer問題トレーリング: https://www.topexam.jp/Certified-Strategy-Designer_shiken.html
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