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| Section | Weight | Objectives |
|---|---|---|
| Learning and Enablement | 18% | - Support adoption and troubleshoot issues - Plan and execute rollout strategies - Create learning materials and resources - Design training programs for users and admins |
| Policies and Settings | 22% | - Identity and access management - Security and compliance configurations - Slack Connect and app approval settings - Analytics and dashboard usage |
| Discovery | 10% | - Assess organizational readiness - Gather and analyze client requirements - Communicate Slack value proposition |
| Delivery and Migration | 17% | - Plan and execute migration from other platforms - Understand implementation best practices - Define roles and responsibilities |
| Channel Strategy | 10% | - Design channels for collaboration and workflows - Apply use cases and best practices - Channel naming conventions and structure |
| Governance Structure | 8% | - Manage workflows and processes - Define admin and owner roles - Establish governance policies |
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NEW QUESTION # 56
A company is launching Slack and wants to promote a culture of transparency and collaboration while also maintaining department-specific discussions. What is the best approach to channel management for this scenario?
Answer: C
Explanation:
This approach fosters a culture of transparency and collaboration through public channels for company-wide discussions, while private channels for departments maintain the confidentiality of specific discussions.
NEW QUESTION # 57
An attendee at one of your training sessions wants to learn more about using Slack. They don't have a specific topic in mind and want to learn more about the tool at their own pace.
What do you recommend to this attendee?
Answer: D
Explanation:
The correct answer is A . The attendee has a broad, self-paced learning need and does not have a specific issue or admin-level objective. The Slack Help Center is the best recommendation because it provides official, searchable, user-friendly learning material across Slack basics, messages, channels, notifications, huddles, files, search, accessibility, workflows, and workspace usage. Option B is not appropriate because the help desk should be used for support issues, access problems, or organization-specific troubleshooting, not general open-ended learning. Option C is too advanced and misaligned because the Slack Admin Certification Prep Course is for administrative and certification readiness, not basic end-user exploration. Option D is also inefficient because Slack Admins should not become the default route for general self-paced learning questions. The correct enablement model teaches users where to find official resources so they can continue learning independently after training. This scales better and prevents unnecessary support load on admins and IT teams.
Reference topic: Learning and Enablement - self-paced learning, Slack Help Center, end-user resources, scalable support behavior, and post-training enablement.
NEW QUESTION # 58
During the migration to Slack, a client is concerned about data loss when transitioning from their old system. What should be the consultant's approach to address this concern?
Answer: D
Explanation:
A phased migration approach allows for careful monitoring of the process, reducing the risk of data loss. Starting with non-critical data helps in identifying potential issues early. Ensuring backups for all data provides a safety net in case of any unforeseen issues.
NEW QUESTION # 59
When preparing an experiential learning environment for a live Slack training session, what is a key element to include to ensure participants are actively engaged and applying what they learn?
Answer: B
Explanation:
Interactive activities that involve using Slack features for real-world tasks and collaboration in breakout groups are essential in an experiential learning environment. This approach ensures participants are actively engaged and applying their learning, which enhances retention and understanding.
NEW QUESTION # 60
Which of the following Salesforce features integrates with Slack to help track customer service cases?
Answer: B
Explanation:
Salesforce Service Cloud integrates with Slack to help customer service teams manage and track cases, providing real-time notifications and collaboration.
NEW QUESTION # 61
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