2026 ExamPassdump 최신 Plat-UX-101 PDF 버전 시험 문제집과 Plat-UX-101 시험 문제 및 답변 무료 공유: https://drive.google.com/open?id=1EIgyd3cHwVqMGHu_b7grrHRgJhJwlAeO
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Interaction Design | 14% | - Designing effective page layouts - Creating wireframes and prototypes - Defining user flows and interactions |
| Topic 2: Discovery | 13% | - Determining business needs and user needs - Analyzing existing user experiences and identifying gaps - Identifying customer experience objectives and goals |
| Topic 3: Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Topic 4: Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
| Topic 5: Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| Topic 6: UX Fundamentals | 16% | - Identifying user interface design principles - Understanding accessibility standards and guidelines - Describing the user-centered design process |
| Topic 7: Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Topic 8: Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
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질문 # 42
Which step should a UX Designer take to create and deliver responsible and transparent AI technology?
정답：B
설명：
The correct answer is A. Provide clear explanations of AI predictions or recommendations. The study guide explicitly keys this response as the action associated with responsible and transparent AI.
The wording of the question places emphasis on transparency. A transparent AI experience should help the person interacting with the system understand what the AI is presenting rather than simply exposing an unexplained prediction or recommendation.
Option A directly addresses that requirement by communicating an explanation alongside the AI output. In UX terms, this gives the user more context for interpreting the system's recommendation and makes the interaction less opaque.
Option B emphasizes collecting a maximum amount of user data. Regardless of whether additional data might support personalization, that choice does not directly satisfy the transparency requirement being tested in the guide.
Option C describes an internal demonstration or education session. That could inform employees about AI, but it does not make the actual user-facing AI prediction or recommendation more understandable.
The guide therefore distinguishes between organizational activity around AI and transparency within the user experience itself. The appropriate design step is to make AI-generated outcomes understandable to the person receiving them.
Study Guide reference/topics: Responsible AI, transparency, explainability, AI recommendations, Human- Centered Design.
질문 # 43
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.
The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?
정답：C
설명：
A Salesforce Console application is designed to optimize the user experience for service representatives who work on multiple records and tasks at the same time. The console navigation features allow the user to access multiple records and related information in a single screen, without switching back and forth between tabs or windows. The features that are relevant to the designer recommendation are:
More than one detail item can be open at a time. This allows the user to work on multiple records simultaneously and switch between them easily.
Multiple subtabs can be beneath a single parent record. This allows the user to view and access related information, such as activities, emails, notes, and attachments, without leaving the parent record.
A split list of records and individual record detail can be seen on the same screen. This allows the user to browse through a list of records, such as a queue or a report, and see the details of the selected record on the same screen.
The feature that is not relevant to the designer recommendation is:
Service representatives with lower resolution monitors will have a better user experience. This is not true, because a Salesforce Console application requires a minimum screen resolution of 1024 x 768 pixels to display properly. Users with lower resolution monitors may experience scrolling issues or truncated information.
질문 # 44
Cloud Kicks' support agents needto interact with customer information stored in several different objects when handling cases submitted from their web form.
In which two ways could the agent experience be made more efficient? Choose 2 answers
정답：A,C
설명：
To make the agent experience more efficient when handling cases submitted from their web form, two possible ways are to use Salesforce Flow and to complete relevant information about the customer using Lightning Record Pages. Salesforce Flow is a tool that allows the designer to automate business processes by creating guided, visual workflows. Flows can help agents to complete fields required for case closure by providing them with screens, logic, and actions that guide them through the process. Lightning Record Pages are customizable layouts that display information about a specific record, such as a case or a customer. Record pages can help agents to access and update relevant information about the customer using components, tabs, and related lists. Record pages can also be personalized for different profiles, roles, and app contexts.: Flow Builder | Salesforce Help : UX Designer Certification Prep: Designing with Flow Builder | Trailhead : Lightning Record Pages | Salesforce Help : UX Designer Certification Prep: Designing with Lightning Record Pages | Trailhead
질문 # 45
Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users. Which tool should a UX Designer use to document a user's archetypical characteristics, goals, common tasks, and pain points?
정답：A
설명：
The correct answer is B. Personas, as identified in the uploaded UX Designer study guide.
A persona is a research-based representation of an archetypical user. It consolidates recurring characteristics such as goals, behaviors, common tasks, motivations, and pain points into a form that designers and stakeholders can use throughout the design process.
This is especially relevant when Cloud Kicks is designing for both internal and external audiences. Different user groups can have substantially different objectives and interaction patterns, so documenting representative personas helps prevent the team from designing around assumptions or around a single generic "user." Option A, Storyboards, illustrate scenarios or sequences of activity. They are useful for showing how a person interacts with a solution over time, but they do not primarily document the archetypical characteristics of the user.
Option C, User Stories, capture requirements from a user's perspective, typically describing what a user wants to accomplish and why. They support backlog definition but are not a full representation of the user's characteristics and pain points.
The study-guide distinction is therefore straightforward: personas describe who the user is; user stories describe what the user needs; storyboards show an experience unfolding over time.
Study Guide reference/topics: Personas, archetypes, user goals, tasks, pain points, Discovery.
질문 # 46
Cloud Kicks has already identified its user personas and is working with a UX Designer who wants to synthesize what the company knows about its users to create a shared understanding with the rest of the organization.
Which tool should the designer use?
정답：B
설명：
An Empathy Map is a tool used in UX design to synthesize and articulate what a design team knows about a user group. It helps in creating a shared understanding of user needs within an organization. The key features of an Empathy Map include:
User Insights: It captures what users say, think, do, and feel, providing a holistic view of their experiences and perspectives. This helps in understanding users at a deeper level.
Shared Understanding: By visualizing user attitudes and behaviors, an Empathy Map facilitates a common understanding among team members and stakeholders, ensuring that design decisions are aligned with user needs.
An Executive Summary (option A) provides a high-level overview of project objectives and outcomes but does not delve into user-centric insights. Prioritizing a Backlog (option C) is more about organizing and prioritizing tasks and features rather than synthesizing user research findings.
Reference:For guidelines on creating and using Empathy Maps, UX design resources such as the Nielsen Norman Group and the Interaction Design Foundation offer articles and guides on this and other UX research synthesis tools. These resources explain how to effectively use Empathy Maps to gain insights into user needs and foster empathy within design teams.
질문 # 47
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2026 ExamPassdump 최신 Plat-UX-101 PDF 버전 시험 문제집과 Plat-UX-101 시험 문제 및 답변 무료 공유: https://drive.google.com/open?id=1EIgyd3cHwVqMGHu_b7grrHRgJhJwlAeO