New Cisco 820-605 Exam Question - 820-605 Latest Test Vce

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Cisco 820-605 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Barrier Management	25%	- Overcoming resistance and technical hurdles - Developing barrier removal strategies - Identifying adoption barriers
Topic 2: Success Plan Creation	25%	- Stakeholder engagement and alignment - Success planning and goal setting - Customer journey mapping
Topic 3: Renewals and Expansion	15%	- Renewal strategies and processes - Driving customer loyalty and growth - Identifying expansion opportunities
Topic 4: Customer Success Industry Knowledge	15%	- Customer lifecycle management - Customer Success trends and market dynamics - Value realization and business outcomes
Topic 5: Customer Success Management	20%	- Customer engagement and relationship building - Usage data interpretation and analysis - Continuous value orchestration

>> New Cisco 820-605 Exam Question <<

820-605 Latest Test Vce | Exam 820-605 Simulator Fee

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Cisco Customer Success Manager Sample Questions (Q43-Q48):

NEW QUESTION # 43
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

A. technical barrier
B. product barrier
C. cultural barrier
D. process barrier
E. cost barrier

Answer: C,D

NEW QUESTION # 44
Which expense is an operating expense (OPEX)?

A. software
B. payroll
C. computer equipment
D. office improvements

Answer: A

NEW QUESTION # 45
Which two outcomes are expansion opportunities within customer success? (Choose two.)

A. expansion of solution services
B. purchase of a new solution
C. expansion of solution features
D. deployment of solution
E. renewal of solution subscription

Answer: A,C

NEW QUESTION # 46
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

Answer:

Explanation:

NEW QUESTION # 47
A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)

A. Encourage the customer to purchase updated endpoints.
B. Block all alternative chat and video collaboration systems.
C. Advertise additional user training sessions throughout the organization.
D. Have marketing write a blog post about the new solution.
E. Conduct a survey to determine which collaboration solutions users are using.

Answer: C,E

Explanation:
The Customer Success Manager should recommend conducting a survey to determine which collaboration solutions users are using to understand why there is a gap in engagement. Additionally, advertising additional user training sessions throughout the organization can help increase the utilization rate by ensuring users are aware of and know how to use the new solution.

NEW QUESTION # 48
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