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| Section | Objectives |
|---|---|
| Topic 1: High-Velocity IT Techniques and Practices | - Testing and validation - Architecture and design - Security and risk management - Cloud computing - Automation |
| Topic 2: Contribute to Value with Digital Products | - Valuable investments - Fast development - Co-created value - Assured conformance - Resilient operations |
| Topic 3: Understand High-Velocity IT Concepts | - High-velocity IT - Digital transformation - Digital technology - Digital products - IT transformation - Digital organization |
| Topic 4: Guiding Principles for High-Velocity IT | - DevOps culture - Application of ITIL guiding principles - Agile methods - Continuous improvement - Lean practices |
| Topic 5: Digital Product Lifecycle | - Service value creation - ITIL operating model - Digital product lifecycle - Value streams |
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質問 # 51
An organization experienced a security attack. A hacker accessed a system using login information gathered from social media sites. The incident was identified quickly and systems were restored without significant loss.
Which type of control should be improved?
正解：D
解説：
The attack succeeded because the hacker was able to log in using stolen credentials. This shows a weakness in preventive controls, such as stronger authentication, access management, or user awareness training, which should be improved to stop such attacks before they occur.
質問 # 52
An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?
正解：C
解説：
Service continuity management ensures that continuity plans are not only documented but also proven to work in real situations. Command post exercises simulate disruptive scenarios and test whether people can actually execute manual recovery actions under pressure. By regularly rehearsing the response process, the organization can identify gaps such as unclear responsibilities or forgotten steps, ensuring that critical manual actions are reliably performed during real incidents.
質問 # 53
A development team consistently chooses quick fixes to meet release deadlines, knowing that these will make future changes more difficult and costly.
What is this an example of?
正解：B
解説：
Technical debt is the accumulation of work that is deliberately or accidentally deferred in favour of faster delivery. Like financial debt, it accrues "interest" in the form of increased effort and risk for future changes, and if left unmanaged it undermines resilient operations and slows development.
質問 # 54
An organization wants to reduce the time it takes to deliver products to its customers.
How would the 'service validation and testing' practice contribute to this objective?
正解：C
解説：
The service validation and testing practice contributes to faster product delivery by including testing early and continuously throughout the development lifecycle, enabling earlier detection of defects and reducing delays later in the process.
質問 # 55
A team automatically runs unit, integration, and security tests every time code is committed, and blocks the pipeline if any test fails.
Which technique is being applied?
正解：D
解説：
Continuous testing embeds automated testing throughout the delivery pipeline so that feedback about quality is immediate and constant. Because defective changes are stopped at the point of introduction, quality is built in rather than inspected at the end, enabling frequent releases with confidence.
質問 # 56
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